Vyver of the week!
October 2024
Toby Hooker
Meet this week’s VYVER OF THE WEEK – TOBY HOOKER, our skilled Technical Operations Manager in Moses Lake, WA! Toby has been leading complex construction maintenance jobs and commercial builds, and his knowledge and skills have been instrumental to the success of these projects. A teammate shared this about him: “Toby has come up to speed quickly since joining Vyve earlier this year. His years of field experience and hands-on approach have really shined in the Moses Lake area, which is a fast-paced and growing market.” Toby’s greatest joy in life is spending time with his family: his wife, Megan, of 28 years; son, Cole, and his wife, Cearra, along with their two kids, Henry, 4 months (pictured), and Rose Marie, 2; and his youngest son, Errol, and Errol’s girlfriend, Kennedy. He also enjoys spending time with friends, riding his Harley, golfing, fishing, and hunting. He’s even known to water ski when the lake is just right! Congratulations, Toby! We thank you for your dedication and hard work. Keep up the great work!
Adrienne Orr
Meet this week’s VYVER OF THE WEEK – ADRIENNE ORR, our outstanding Lead Customer Experience Specialist from Seneca, SC! Adrienne consistently goes above and beyond to help our customers in any way possible. Not only does she provide exceptional service, but she also plays a key role in guiding and uplifting our Southeast retail teams with her unwavering support and positive energy. Her dedication, hard work, and contagious smile make Adrienne an invaluable part of our team. As one of her co-workers shared, “Adrienne is ALWAYS wanting to help her coworkers and her customers. She looks for ways to help no matter if it’s our customers, our retail teams or our tech ops teams. She is always helping with a SMILE!” Please join us in congratulating Adrienne for always going the extra mile and making a difference every day.
September 2024
Paublo Hernandez
Meet this week’s VYVER OF THE WEEK – PAUBLO HERNANDEZ. Paublo is a Broadband Specialist in our Midsouth region. Paublo always goes above and beyond for his customers and coworkers alike. He is known for being incredibly kind and understanding. He is hardworking and dedicated to our customers. Paublo is a valued member of his community and a valued member of the Vyve team! Paublo’s passion for his communities and our customers is evident. Join us in congratulating Paublo on 100/0 customer service and going the extra mile.
Tammy Smith
Meet this week’s VYVER OF THE WEEK – TAMMY SMITH. Tammy is a Customer Experience Supervisor for Retail in Forest City, NC. She is respected and admired by everyone for her hard work and dedication to our customers. She is committed to setting and meeting goals for herself and her team. She takes pride in making sure her team is set up for success. A co-worker shared this about her, “Tammy is the definition of giving 110%. She is a go to person who is always willing to do what is needed for her customers and for her team. She is always setting goals and works hard to reach those goals. She is an asset to the Forest City customers and team!” Outside of work, Tammy enjoys shopping, decorating and spending time with her family. Join us in congratulating Tammy on this well-deserved recognition!
Dustin Davidson
Meet this week’s VYVER OF THE WEEK – DUSTIN DAVIDSON. Dustin is a Dispatch Specialist for the west team. He is very articulate and proactive in ensuring the days run smoothly. He is an excellent communicator, route manager and dispatcher. He is in constant contact with the technicians to ensure our customers are cared for. He is available until the last technician wraps up for the day. A co-worker shared this about him, “Dustin has been an absolute pleasure to work with, his work ethic and dependability has truly been an asset to the team. Dustin has been often called upon to help with special projects, escalations, and after hour requests. His professionalism takes center stage whether he’s talking to a customer or talking to a technician in the field. The routing team is grateful for Dustin and his efforts.” Outside of work, Dustin enjoys gaming and anything that keeps him inside. Thank you Dustin, for your commitment and unwavering dedication to your team and our customers. Well done!
Kathy Heath
Meet this week’s VYVER OF THE WEEK – KATHY HEATH. Kathy is a Customer Experience Representative in Corsicana, TX. She is known for her genuine and kind demeanor. She goes above and beyond to welcome new employees. Her excellent customer service skills make our customers feel like they are family. She always helps when anyone is in need and goes out of her way to find answers and solutions. A co-workers shared this about her, “Kathy is dedicated, steadfast, and team oriented. She shows up with a great attitude to help our customers and her team members. Kathy is always willing to lend a hand when needed and works to provide the best experience possible for our customers.” Outside of work, Kathy enjoys studying the Bible, playing games, and taking care of her mom, who is 88 years old and recently moved in with her. She also enjoys the time she has with her family, friends and her dogs. Kathy truly loves dogs and enjoys taking care of them. Kathy’s home is lively and crazy, and she wouldn’t change a thing! Thank you Kathy, for demonstrating what an outstanding employee looks like. Keep up the excellent work!
Jamie Fields
Meet this week’s VYVER OF THE WEEK – JAMIE FIELDS. Jamie is one of our most experienced Maintenance Technicians located in Clemson, SC! Jamie is known for his commitment to keeping our customers connected, always responding with a sense of urgency and tackling every task with excellence. His expertise truly shines in everything he does. Outside of work, Jamie enjoys spending quality time with his family and friends, as well as getting outdoors for camping, hunting, and fishing. Join us in congratulating Jamie on this well-deserved recognition!
August 2024
Curtis Jordan
Meet this week’s VYVER OF THE WEEK – CURTIS JORDAN. Curtis is our Technical Operations Supervisor in the Southeast region for Statesboro, Vidalia and Swainsboro. He is known to go above and beyond to keep these markets running smoothly. When tropical storm Debbie came through the Southeast, we were down a maintenance technician. Curtis stayed out the previous night with the on-call technician until 2AM. He came in the next morning, went to the technician’s house and got his bucket truck, and ran outages the entire day and pulled call that night. The next day, he had a maintenance technician come from Swainsboro, and they spent half the day replacing down cable. Curtis takes personal pride in his work and keeps a positive attitude, even when it is difficult. Along with his knowledge, make him a valuable asset to Vyve. A co-worker shared this about him, “working with Curtis is a pleasure. I have learned a lot from him. He is also eager to learn as much as possible.” Outside of work, Curtis enjoys visiting antique car sale and shows, and traveling to any place that’s relaxing and peaceful. He also loves sporting events. Thank you Curtis, for your outstanding dedication to your team and our communities. Keep up the great work!
Ken Musgrove
Meet this week’s VYVER OF THE WEEK – KEN MUSGROVE. Ken is our Technical Operations Manager in Oakhurst, CA. He goes above and beyond for his team no matter the task at hand. A co-worker shared this about him, “Ken approaches each day with a smile and a great attitude. He leads a small crew of 3 techs in Oakhurst, CA with a can-do attitude. Often, Ken is in the field with his team working side by side with them making sure his customers have a great experience with Vyve. Ken’s attitude and action shows pride for his system, and he sets that example to his team every day.” Outside of work, Ken enjoys gardening and spending time with his family. He also enjoys cooking, especially a good BBQ. He likes outdoor activities, especially basketball with his grandson, fishing, and camping. He loves watching movies with his wife and family and playing/ learning challenging board games with his son and grandson. Join us in congratulating Ken on going the extra mile!
Margie Bluitt
Meet this week’s VYVER OF THE WEEK – MARGIE BLUITT. Margie is a Customer Experience Specialist in Corsicana, TX. Margie is known to go above and beyond to support Vyve and her team. A co-worker shared this about her, “Margie is one of the most reliable and friendly representatives that I’ve had the pleasure of working alongside. She’s truly an asset to both her team and the organization as a whole. Whether it’s her camaraderie or stellar customer service, she continues to set the bar for what we all strive for.” Outside of work, Margie enjoys working out, playing basketball, reading, cleaning, researching her family history, and shopping. She also likes going to rodeos. She takes care of her mom, the apple of her eye. She has a pet snapping turtle named Tubby and 2 cats named Jack and Susie. She loves animals! Thank you Margie, for being an extraordinary employee to your team, Vyve and customers.
Kelly Mallory
Meet this week’s VYVER OF THE WEEK – KELLY MALLORY. Kelly is a Broadband Specialist in Shawnee, OK. He is known to go above and beyond for Vyve customers. A co-worker shared this about him, “This tech covers every aspect of the customer. He is very attentive to the small details. He is a wizard at commercial installs, service from Fiber to Coax, and everything between. Nothing slows him down. He is a true collaborator and is always looking for solutions that not only help him, but help his entire team be successful. When Kelly is in a situation and needs direction, he will reach out for help and continue to reach out until he finds the right person to help. Kelly works hard and is dedicated to his team and customers. He consistently supplies a superior customer experience. He is a Marine and his work ethic shows it.” Outside of work, Kelly enjoys doing yard work, spending time with his grandkids, traveling with his daughter, and riding his motorcycle. Thank you Kelly, for your unwavering dedication to our customers and the communities we serve.
July 2024
Julie Bright
Meet this week’s VYVER OF THE WEEK – JULIE BRIGHT. Julie is a Customer Experience Specialist in Shawnee, OK. She consistently goes above and beyond for her team. She exemplifies what a team player truly is, and her contribution to our organization is extraordinary. Julie is the first to assist anyone who needs help. She makes a special effort to share problem-solving skills and new techniques with each person on the team. She is instrumental in training new hires. She is known for her selflessness, loyalty, hard-work and dedication. A co-worker shared this about her, “Julie is a huge help to myself and the team. She is always willing to go the extra mile to help the team. She has a great personality and a can-do attitude. She is always willing to help with the onboarding of the new hires and they all have nothing but great things to say about her. Julie takes time each day to reach out to everyone on the team and make sure they are doing well. She is the embodiment of the 100/0 mentality.” Outside of work, Julie loves spending time with family, especially her granddaughters. She enjoys singing with her sisters, and baking – it’s therapeutic to her. Thank you Julie, for your exceptional dedication and hard work. Your team and leaders value you!
Chris Grandy
Meet this week’s VYVER OF THE WEEK – CHRIS GRANDY. Chris is a Construction Professional in our Northwest region. He is known to go above and beyond on all his projects. He played a major role in the fiber documentation program. The recent success of our PON build in Colby, KS is due to the essential role he played. His hard work and expertise are appreciated and recognized by the team. A co-worker shared this about him, “Since joining the Vyve Team, Chris has been an integral part of our fiber documentation and build process. Chris also dove right in when needed to help wrap up our build in Colby, KS, where the city told me he was a great representative of Vyve!” Outside of work, Chris’s favorite hobbies are golfing, fishing, and chasing his kids around with their traveling sports! He enjoys helping his kids develop in the sports they love. Thank you Chris, for your great work and extraordinary dedication to your fellow employees, Vyve customers and communities.
Shanequia Cooks
Meet this week’s VYVER OF THE WEEK – SHANEQUIA COOKS. Shanequia is a Customer Experience Representative in the Contact Center. She goes above and beyond her assigned responsibilities to contribute to the organization and inspire the team. She is always the first to step up when there is a need for extra help. She also has a contagious, can-do attitude. A co-worker shared this about her, “Shanequia is a true asset to our organization. She was a subject matter expert with all things ACP. Recently, Shanequia has been working in the Retention queue where she has retained multiple customers. She understands business acumen like no other. Recently, and on several occasions, when her department was shorthanded, Shanequia rearranged her before-work and after-work personal business so that she could ensure our customers were being taken care of. Shanequia has excellent communication skills, and she is well respected by her peers, customers, and leaders.” Outside of work, Shanequia’s favorite things to do are eat, laugh, listen to music, crafting, catching a plane and being surrounded by her children. She loves talking to people and meeting new people – which she enjoys very much. Her favorite color is anything Neon, but orange is leading the race! She loves to be goofy and would joke all day if she could. Thank you, Shanequia, for your unwavering dedication to our customers and your co-workers. Keep up the excellent work!
Justin Martin
Meet this week’s VYVER OF THE WEEK – JUSTIN MARTIN. Justin is our Technical Operations Supervisor in Nebraska. He is always up for any task and goes above and beyond to support his team. A co-worker shared this about him, “Justin was promoted to supervisor at the beginning of 2024. He came in with knowledge and understanding of the industry with the ability to teach and resolve situations. Justin is a hands-on leader and never shys away from getting in and finding the best solutions. He seems to have a motor that never stops. Just in general one of the hardest workers I have ever met. Justin understands the industry and making sure our customers are our priority. Justin not only does everything he can for his own region, but also helps with regions near him. He has developed relationships with the other local leadership members and is always willing to do what he can to help. Justin has been a great addition to Vyve Broadband and this region. The sky is the limit and I’m excited to be a part of watching him succeed.” Outside of work, Justin enjoys spending time with his family. He also enjoys spending time outdoors fishing and camping. Justin’s dedication to his co-workers and customers are evident. Join us in congratulating Justin on always going the extra mile!
Misty Brandy
Meet this week’s VYVER OF THE WEEK – MISTY BRANDY. Misty is a Dispatch Professional. She excels in her role ensuring both our sales and technician routes run smoothly. She has a positive attitude that uplifts everyone around her.. Her dependability and extensive knowledge make her an invaluable asset to our team. A co-worker shared this about her, “Misty has been a great addition to the routing team. She always volunteers and goes above and beyond to help ensure the success of the entire team.” Outside of work, Misty enjoys good times with lots of laughs and creating new memories, whether it be a concert, road trip, cookout, or a great day at the lake with her friends and family. Keep up the great work, Misty! Thank you for everything you do for Vyve, your co-workers, and our customers.
June 2024
Jason Travis
Meet this week’s VYVER OF THE WEEK – JASON TRAVIS. Jason is an Inventory Control Specialist for the Midsouth region. He consistently goes out of his way to help anyone in need. He travels at a moment’s notice to assist our local offices. He demonstrates a commendable level of dedication, enthusiasm, and hard work with a big smile on his face. A co-worker shared this about him, “Jason has been with us a little over a year and he is all in with Vyve. What I really like about Jason is his attitude and willingness to help the team reach its goals. We are thrilled to have him on our team!” Outside of work, Jason enjoys spending time with his family. They like to go hiking and play video games. Thank you Jason, for your exceptional dedication to your team and Vyve customers. Keep up the great work!
Lisa Graham
Meet this week’s VYVER OF THE WEEK – LISA GRAHAM. Lisa is a Retail Customer Experience Specialist in our SE region. She was raised in Douglas, GA and is well known by all our customers in the area. They visit the local office because they trust her knowledge and honesty. She is very reliable and goes above and beyond to support her teammates and coworkers. A coworker shared this about her, “Lisa is a dedicated employee who always steps up when needed. She has a great smile, and her customers know that she will help them with whatever they need.” Outside of work, Lisa enjoys spending time with her family. She also enjoys fishing, hunting, and going to the beach to search the shores for shark’s teeth. She is a wife, a momma, and her favorite, a G-Ma! Thank you, Lisa, for your unwavering dedication to our customers and the communities we serve.
Amado Gonzalez
Meet this week’s VYVER OF THE WEEK – AMADO GONZALEZ. Amado is a Broadband Specialist in our Northwest region. He goes above and beyond for his customers and co-workers. He is always on-call to manage the headend. His co-workers say he has a heart of gold, and he looks for any excuse to barbecue lunch to keep them happy and motivated. A co-worker shared this about him, “Amado is hard working and dedicated. He is the go-to guy for channel restoration, fiber splicing, light bulb changing and anything else he is asked to do. He is instrumental in getting new developments on the radar for Vyve to build to. He is often referred to as the “Mayor” of Othello as he is the face of Vyve in the local community. We are lucky to have him on our team.” Outside of work, Amado loves the outdoors, camping and spending time with his family and friends. He especially enjoys barbecuing for his family and friends! Amado’s passion for his co-workers and customer service is evident. Join us in congratulating Amado for his dedication and going the extra mile.
Wendy Kraft
Meet this week’s VYVER OF THE WEEK – WENDY KRAFT. Wendy is a Retail Customer Experience Associate in Abilene, KS. She is known for her dedication to her co-workers and Vyve customers. She consistently goes above and beyond for the NW to help her community get connected. A co-worker said this about her, “Wendy really embraces competition and takes pride in her Abilene home region. She is TRULY on of the best ambassadors for Vyve, and in the recent google reviews, Wendy Kraft went above and beyond expectations to have our customers express the incredible, consistent customer service they experience on a daily basis.” Outside of work, Wendy enjoys tending to her flowers, cooking (BBQ, pellet grill, Blackstone etc), or spending time at the lake with friends and family. In the colder months, she enjoys cross stitching and cooking/baking. Thank you Wendy, for your unwavering dedication to our customers, your co-workers, and the communities we serve.
May 2024
Clifton Rich
Meet this week’s VYVER OF THE WEEK – CLIFTON RICH. Clifton is a Broadband Specialist in New Boston, TX. He goes above and beyond to lend a helping hand to co-workers in the Midsouth region. His dedication and can-do attitude are admired and appreciated by his co-workers. A co-worker shared this about him, “Clifton is your go-to guy for top-notch customer service. He’s friendly, reliable, and always willing to lend a hand. He has the knowledge and skillset to do anything you need him to do from installs, service calls, commercial work and even maintenance work. He is a very valued member of our team, and we are lucky to have him!” Outside of work, Clifton is a big fan of spending time with his family, reading a good novel, binge watching old tv shows, and finding a good fishing hole. Thank you, Clifton, for your commitment to your co-workers and our customers. Keep up the great work!
Nicole Newman
Meet this week’s VYVER OF THE WEEK – NICOLE NEWMAN. Nicole is our ACS Senior Director of Commercial Fulfillment. She is known to go above and beyond for her team and our customers. She is an inspiration to her co-workers with her commitment and dedication. She is a problem-solver and always encourages her team to do their best. A co-worker said this about her, “As the Director of Commercial Fulfillment, Nicole is a strong leader with a drive for success that permeates throughout the team. She often takes personal ownership of challenges that arise within all areas of the business to ensure we are providing the best customer experience possible. She is a champion for Vyve and approaches each day with 100/0 attitude!” Outside of work, Nicole enjoys watching or playing sports. She is often attending OSU or OU college events (not a converted Cowboy or Sooner….yet ). When not engaged in sports, she and her wife take their two, four-legged kids (dogs) to parks and explore the great wildlife of the midsouth, often finding herself in Texas (visiting Buc-ee’s because she has to!) or Oklahoma. She enjoys traveling and finding new cultures and cuisines to try whether in the USA or out of the country. This summer she will visit the Antiqua in the Caribbeans for a new place to explore. Keep up the great work, Nicole! Thank you for everything you do for Vyve, your co-workers, and our customers.
BJ Connely
Meet this week’s VYVER OF THE WEEK – BERNETTE CONNELY (Known as BJ). BJ is our Lead Customer Experience Specialist in Statesboro, GA. She always goes the extra mile to meet her customers’ needs. BJ has been with us since July 1994 and is well known for her positive energy and dedication to customer service. She goes above and beyond to help her fellow employees learn and grow in their daily tasks. A co-worker shared this about her, “BJ is genuinely caring to her customers and team. She is very knowledgeable in helping those around her. Statesboro customers routinely come to see BJ and look forward to her contagious laugh. Her dependability and commitment to Vyve makes her an ideal employee.” Outside of work, BJ loves watching sports, especially football and basketball. Her lifelong hobby was playing softball -this is where her nickname ‘BJ’ originated because of her power swing and cleaning up the bases! She loves experimenting on new stir fry and baking recipes during her down time. She loves hanging out with her two grandsons, Jemouri and DJ. They give her a new wind beneath her wings to continue to soar! Lastly, she enjoys taking trips with her whole family to new and exciting places to experiencing new places together. These includes trips such as Washington DC , a cruise to The Grand Turks, Destin Florida Beaches, just to name a few. Thank you, BJ, for your wholehearted devotion to Vyve’s customers and your fellow co-workers.
Jack Schenck
Meet this week’s VYVER OF THE WEEK – JACK SCHENCK. Jack is a Technical Operations Manager. He is known as the cornerstone of the Pacific Northwest region. Jack has been integral in helping onboard new management and co-workers. He’s gone above and beyond by traveling three hours, including weekends, to assist his sister systems get set up and running smoothly. A co-worker shared this about him, “Jack’s attention to detail and pride shows in so many ways. He leads his team by example and anyone who visits Sandpoint sees firsthand the order in his areas of responsibility.” Outside of work, Jack enjoys working on home improvement/remodeling projects at his home. He also enjoys cars and trucks. He’s currently restoring a 1978 Ford F150 that he inherited from his grandfather. It is a truck that has been in his family since it was new. Thank you Jack, for your exceptional leadership and dedication to your team and our customers.
April 2024
Daniel Allen
Meet this week’s VYVER OF THE WEEK – DANIEL ALLEN. Daniel is our Customer Experience Representative for Sales in Shawnee, OK. He is known to go above and beyond for his customers and sales team. Daniel is a great leader who selflessly mentor’s new trainees and shares his great sales wisdom and techniques. He receives numerous accolades from customers for his exemplary customer service. A co-worker shared this about him, “Daniel has been a valuable team player because of his determination and drive for improvement. Daniel can often be seen sharing his successful sales strategies with our newest team members as they learn our new processes. Daniel is known as the King of Rapport due to his ability to walk a customer through the sales process while making a friend by the end of the call. Due to Daniel’s ability to gain rapport with customers, Daniel consistently is a top performer month after month. Keep up the great work, Daniel!” Outside of work, Daniel enjoys spending time with family and playing games. He is a big fan of OU Sooner and Thunder Basketball. Daniel’s dedication to his co-workers and customers are evident. Join us in congratulating Daniel on going the extra mile!
Jamale Wilkes
Meet this week’s VYVER OF THE WEEK – JAMALE WILKES. Jamale is our Customer Experience Supervisor in Shawnee, OK. He is a very dedicated employee who prioritizes customer satisfaction and service. He leads by example by consistently demonstrating exceptional work ethic and complete dedication to supporting his team and our customers. His knowledge and compassion are well respected by his team. A co-worker shared this about him, “Amidst the daily hustle, Jamale consistently stands out with his exceptional dedication and unwavering commitment to excellence. Jamale has an ability to inspire, guide, and collaborate with anyone, which sets the standard of excellence within our team. Congratulations on being recognized as Vyver of the Week – a well-deserved acknowledgment of your hard work and contribution to our team and organization!” Outside of work, Jamale is a musician (plays keyboards), and he is a huge fan of Kansas City Chiefs, Boomer Sooner, and Oklahoma City Thunder. He enjoys binge watching TV shows and movies and spends a lot of time helping those in need. He is also a certified paralegal. Thank you Jamale, for your great work and extraordinary dedication to your fellow employees and our customers.
Debbie Tufte
Meet this week’s VYVER OF THE WEEK – DEBBIE TUFTE. Debbie is a Project Manager I for our Commercial Team in the Northwest region. She is known for her organizational skills and strong work ethic. She is also incredibly supportive of her team and dedicated to her work. She’s been a valued employee for many years. Debbie has filled many roles with grace and compassion. She is always willing to lend a helping hand and goes above and beyond in all that is asked of her. A co-worker shared this about her, “Debbie is extremely dedicated, customer focused and a pleasure to work with. Our internal and external customers have expressed their appreciation for Debbie’s hard work and effort. Recently she was given a large task and without hesitation she tackled it and completed it within a very short timeline. Debbie always has delivered 100/0 which makes her the perfect employee for Vyver of the week!” Outside of work, Debbie enjoys crafting and scrapbooking. She loves to watch baseball, football, and college basketball. She recently went to her first March Madness game and attended opening day of baseball season within 5 days of each other! Thank you Debbie, for your unwavering dedication to your co-workers, our customers and the communities we serve.
Robert Dabrowski
Meet this week’s VYVER OF THE WEEK – ROBERT DABROWSKI. Robert is Vyve’s Business Analyst Manager, and he is a true asset to our organization. He consistently goes above and beyond to fulfill requests for special reports and analysis. He is always quick to respond, and he never misses a deadline. He is instrumental in creating reports that are as accurate and precise as possible. A co-worker shared this about him, “I would describe Robert as the ‘Swiss Army Knife’ of the analysis team as he works with nearly every department in the company. Robert contributes his analytical skills to helping with Subscriber Reporting, Programming, Marketing, Customer Experience, Technical, HR, Finance, and any other department. He constantly looks to improve his data collection process and more importantly the interpretation of the data into actionable results to help the company achieve our goals. He is respected as a solid ‘can do’ team member throughout the company.” Outside of work, Robert enjoys hiking, reading Sci-fi, gardening, playing old video games from his childhood, and watching movies. Keep up the great work, Robert! We appreciate your thoroughness and attention to detail. Your dedication is outstanding and work ethic is truly admirable.
Blake Hale
Meet this week’s VYVER OF THE WEEK – BLAKE HALE. Blake is a Broadband Representative in the Midsouth region. We receive endless compliments on Blake’s politeness and positive demeanor. He goes above and beyond to be a team player. Every day, he calls each person on his team to see if they need any help. Before he leaves for the evening, he checks with his supervisor to ask what else needs to be done. A co-worker said this about him, “Blake Hale is a joy to work with. He comes to work every day with a great attitude and always goes the extra mile to make everything work. He embodies the 100/0 attitude and always goes above and beyond to make sure his customers and his co-workers are happy!” Outside of work, Blake enjoys spending time with his family, watching sports and playing video games. He always enjoys the outdoors. Thank you Blake, for your great work and extraordinary dedication to your fellow employees and Vyve customers. You are an integral part of making Vyve thrive!
March 2024
Jeff Wise
Meet this week’s VYVER OF THE WEEK – JEFF WISE. Jeff is a Broadband Professional in the Northwest region. He is known to go above and beyond to get the job done, no matter the task. He is hands on until a task is resolved. He takes the initiative to solve problems, and he is dedicated in keeping our Vyve communities connected. His thoughtful efforts are recognized and appreciated by all. A co-worker shared this about him, “We needed a tech to jump into managing our construction projects, and Jeff picked this work up with limited direction and has been doing an amazing job! Jeff truly cares about his co-workers and his customers.” Outside of work, Jeff enjoys fishing and spending time with his fiancé, Melissa. Jeff’s dedication to our customers and his team is evident. Join us in congratulating Jeff on excellent customer service and going the extra mile.
Nicole Clark
Meet this week’s VYVER OF THE WEEK – NICOLE CLARK. Nicole is a Customer Experience Specialist, Tier 2, in Corsicana, TX. She is known to go above and beyond to provide Vyve customers with the best customer experience. Her dedication to our customers is evident to all. A co-worker shared this about her, “Nicole is an amazing member of my team. She comes in every day and works to resolve customer challenges. If I have a special project/customer, I never hesitate to ask Nicole for her help. She will go above and beyond to find a resolution for the customer. She helps her fellow teammates with issues and answers their questions.” Outside of work, Nicole enjoys traveling, running races, and tinkering with electronics. She is a certified personal trainer and enjoys helping people. You can often find her working with a client or preparing for an upcoming race. Thank you Nicole, for your unwavering dedication to our customers and co-workers.
Team Alabama
Meet this week’s VYVER OF THE WEEK – TEAM ALABAMA. On Monday, February 26th, at 2:30 am, a devastating fire destroyed our Aliceville headend. The headend is the heart of our network in Alabama and ensures the seamless transmission of information to our customers. It’s the home of our main operation, symbolizing our community connected. Right away, our Vyve family throughout the Southeast traveled to Alabama to assist. Despite many challenges, using their ingenuity and determination, this team began restoring service to customers within 55 hours. We are incredibly proud of this team!
SPECIAL THANK YOU TO:
Jeremy Huhman
Brian Taylor
Matthew Herndon
Garry Croom
Brandon Harrison
Bart Hudgins
Anthony Windle
Dustin Lancaster
Robbie Wolfe
Tyler Ravita
Diana Joyner
Rick Benson
Remote Support:
Eric Eby, Sean Watson, Joey Bell
You all played a major role, and we are sincerely grateful to each of you! Your dedication, hard work, and unwavering commitment transformed tragedy into triumph. We are immensely proud of our Vyve family.
Amanda Payne
Meet this week’s VYVER OF THE WEEK – AMANDA PAYNE. Amanda is a Commercial Outbound Retention Representative in Shawnee, OK. She is known to go above and beyond for our customers and is an extraordinary employee. She is a true team player. She is very hardworking and will assist with any issue presented until resolved. A coworker shared this about her, “Amanda is the perfect example of what Vyve represents. She lives and works with the zero excuses and 100% accountability.” Outside of work, Amanda enjoys spending time with her husband, 17-year-old son and her cat. Her hobbies include attending gaming conventions, going to concerts, painting and drawing, and volunteering at her local Pit Bull Rescue. Thank you Amanda, for your commitment to always lending a hand to your fellow employees and our customers. Keep up the great work!
February 2024
Shane Larson
Meet this week’s VYVER OF THE WEEK – SHANE LARSON. Shane is a Broadband Expert in Central City, NE. He is known to be a true leader who leads by example. He has played a major role in maintaining our systems, as well as cultivating the positive culture within the maintenance team. He has a customer-first mindset and an always positive attitude. We are very proud to have him on our Vyve team. A co-worker said this about him. “Shane is one of the best employees I have ever been around. It’s an honor to have him on this team. He is not only an employee of the week, but to me, he is the employee of the year!” Outside of work, Shane enjoys fishing, hiking, and traveling. Thank you Shane, for your unwavering dedication to our customers, your co-workers, and the communities we serve.
Alma Zarate
Meet this week’s VYVER OF THE WEEK – ALMA ZARATE. Alma is a Customer Experience Associate in Moses Lake, WA. Her friendly smile and positive demeanor win over the local customers. She goes above and beyond to make sure the customers have the services which best suit their household. She is committed to making sure everyone has a great experience with Vyve. A co-worker shared this about her, “Alma has been instrumental in gaining and retaining customers. She welcomes everyone into our retail location with a smile on her face ready to answer any questions they may have. She gives them the best customer service experience.” Outside of work, Alma enjoys spending time with her daughter who is away at college. She enjoys making memories with family, loved ones and her pets. Her hobbies include yard sales and thrifting, hunting for vintage items and treasures. Thank you Alma, for your great work and extraordinary dedication to your fellow employees and Vyve customers. You are an integral part of making Vyve thrive!
Darrell Brown
Meet this week’s VYVER OF THE WEEK – DARRELL BROWN. Darrell is a Broadband Associate in Oakhurst, CA. Darrell consistently performs outstanding work. His ‘can-do’ attitude in everything he does is complimented by his infectious smile. He is a genuinely happy person, which translates directly to his work. He pays attention to detail and the quality of his work always stands out. He leaves each job cleaner than when he arrived. A co-worker shared this about him, “Darrell comes to work every day with a smile and is ready to work. He goes above and beyond to help where needed, and he always answers my call, day or night, and will work all hours if needed. He works well with everyone and has a very positive attitude. He is a sponge and learns things quickly. He will be training for his BTS in a couple of weeks, and I have confidence he will do well. Just recently, I had a customer call to tell me what a fantastic job he did, even though it was pouring rain he did what it took to help them. Darrell is a great employee and person.“ Outside of work, Darrell enjoys fishing, football, and basketball. Thank you Darrell, for your exceptional dedication to your team and Vyve customers. Keep up the great work!
Kevin Stasis
Meet this week’s VYVER OF THE WEEK – KEVIN STASIS. Kevin is a Customer Experience Specialist in the Northwest region. He consistently goes above and beyond to help his co-workers. He will research to find answers or will be on the phone gathering information until all questions have been answered. He is known as one of our biggest team players in retail. A co-worker shared this about him, “from day 1, Kevin was all in to help the people in Burlington. He has led the way for ACP and DTV sales across our company and is always willing to help not only our teammates, but CSR’s, call center agents, and managers with any questions we have. Kevin was also named our NW retail employee of the year!” Outside of work, Kevin enjoys spending time with his family and working on fixing up his home he bought two years ago. He also enjoys camping and fishing. Thank you Kevin, for everything you do for Vyve, your co-workers and customers.
January 2024
Tasha Payne
Meet this week’s VYVER OF THE WEEK – TASHA PAYNE. Tasha is the Director of Purchasing and Logistics. She is a vital part of Vyve’s day to day operation. She executes and conquers the challenges involved with purchasing and logistics. A co-worker shared this about her, “Tasha is the most positive person I know. She is resourceful and extremely knowledgeable, dedicated, and hardworking. She is always looking for new ways to make Vyve more efficient and cost effective. I appreciate her honesty and willingness to help. She makes it look easy when I know her plate is FULL! Tasha is a genuine person and a great leader who cares deeply for the team.” Outside of work, Tasha enjoys spending time with her wife and son. She loves new adventures whether it be vacations to new places or just loading up and going to the mountains to ride atv’s. Her hobbies include going to the lake, camping, hunting, and working around the house. She enjoys anything outside. Tasha’s passion for her co-workers and customers are evident. Join us in congratulating Tasha on going the extra mile!
Jakeb Barfield
Meet this week’s VYVER OF THE WEEK – JAKEB BARFIELD. Jakeb is a Commercial Technician II. He is known to go above and beyond for Vyve customers. He prepares equipment and programs it to fit the customer’s needs, even though the task can take several hours. A co-worker shared this about him, “Jakeb goes above and beyond for our technicians! He goes as far as creating instructions and documents to share with techs to show topologies for head end work as well as how to install various commercial gear to ensure that each install is setup and done successfully the first time. Jakeb tackles every challenge head on until he gets a greater understanding of the challenge, asking questions, then creates help sheets to distribute to his team members so the whole team can be successful. Jakeb embodies the Vyve work ethic and his positive attitude daily.” Outside of work, Jakeb enjoys spending time with family, his lovely wife of nearly 14 years, Jeannie and their boys, two teenagers and a 9-year-old. He enjoys watching war movies and playing video games. He appreciates his Vyve team. Thank you, Jakeb, for your unwavering dedication to our customers and the communities we serve.
Deena Madden
Meet this week’s VYVER OF THE WEEK – DEENA MADDEN. Deena is a Dispatch Specialist in our Midsouth region. She is known to go above and beyond to help her team members succeed. She is always the first to volunteer to keep her team on schedule. Her friendliness and upbeat personality never goes unnoticed. Her drive and passion shine through in her role with Vyve. The technicians and co-workers are very grateful for Deena. A co-worker shared this about her, “Deena’s upbeat personality and general helpfulness is a credit to Dispatch. Be it with a technician or another dispatcher, she is always willing to help cheerfully. We are so lucky to have her on the team!” Outside of work, Deena spends her free time with her 3-year-old. She also loves spending time with her family, fishing, camping and going to the movies. Her favorite holidays are Halloween and Thanksgiving. Thank you, Deena, for being an outstanding example of showcasing 100/0 commitment to your co-workers and our customers. Keep up the great work!
Iliana Cazares
Meet this week’s VYVER OF THE WEEK – ILIANA CAZARES. Iliana is a Customer Experience Trainer for Vyve’s Contact Center. She is known to go above and beyond to provide exceptional training to our new employees. Her knowledge, thoroughness and extraordinary customer care is retained and executed successfully. Her training team explained they had no idea how well trained they were until they began taking customer calls and knew exactly how to handle each call with ease. A co-worker shared this about her, “Iliana’s infectious positivity is not only a ray of sunshine for our team but also a driving force behind a vibrant and motivated work atmosphere. Whether it’s navigating challenges with a smile or simply spreading joy with her can-do attitude, Iliana consistently goes the extra mile to make our workplace a better and brighter space. She has consistently demonstrated a commendable level of dedication, enthusiasm, and hard work. Her upbeat attitude not only uplifts the team spirit but also contributes positively to the work environment.” Outside of work, Iliana enjoys spending time with her 6-year-old son and her husband of 10 years, traveling to new places, and trying new restaurants. She also serves as the Chair of the Parent Advisory Committee for the Navarro County Early Childhood Coalition. Her hobbies include doing her nails, craft making and going to the gym. Her favorite thing to do at Vyve is working at our community events and spreading the word about our amazing service and company! Keep up the great work, Iliana! Thank you for everything you do for Vyve, your co-workers, and our customers.
Corey Bailey
Meet this week’s VYVER OF THE WEEK – COREY BAILEY. Corey is a Commercial Technician. He is known for his dedication and passion to his co-workers and Vyve customers. He supports and mentors his peers by discussing the necessary steps taken as they work together. He also conducts FaceTime calls while technicians are on site. His focus is for each customer’s visit to be the best experience, from being on time for the appointment to the customer being 100% satisfied with their services. A co-worker shared this about him, “Corey is one of the most dedicated and driven people I’ve witnessed in a long time! He’s always willing to go the extra mile, always asking questions to learn, and then shares his findings and mentors his team and boundary teams to help them grow and learn daily. The Vyve 100/0 is in his blood. He often stays late to help a tech with a commercial install to get the customer taken care of, jumps in his truck, and drives hours away to keep an install from rescheduling. He’s always asking for feedback on how we can improve to get better each time. He has a great attitude and personality which makes him fun to be around at any time!” Outside work, he enjoys his family, bass fishing, playing video games, and working on old-school trucks, Chevy C10s. He’s bought and traded a lot of old-school vehicles over the years. Thank you, Corey, for your exceptional leadership and dedication to your team and Vyve customers.
December 2023
Markus Hilger
Meet this week’s VYVER OF THE WEEK – MARKUS HILGER. Markus is a Customer Experience Manager in the Northwest region. Markus is known to go above and beyond to help his team. He is said to be the foundation of the Northwest team. He manages several offices and contacts each of them daily with updates to ensure they all succeed. He spreads positivity, encouragement, and motivation to all his co-workers. His genuine kindness and care for our customers set the ideal customer experience. A co-worker shared this about him, “Markus is a great leader for his team in the NW South region. He manages 12 retail offices, with 17 staff members. Markus is a ‘leads by example’ type of manager. He never asks his staff to do something, he wouldn’t do. He volunteers at most marketing events within his region. Markus always has a smile on his face and stays focused on the company goals with a 100/0 attitude.” Outside of work, Markus enjoys traveling around and spending time with his family which includes his wife Wendy, their 2 yr. old boy Hadley, and their newborn boy, Wyndham. His hobbies include golfing and teaching young kids how to play a variety of sports! Thank you, Markus, for your extraordinary dedication to your fellow employees, Vyve’s customers, and communities. You are an integral part of making Vyve thrive!
Brandon Scott
Meet this week’s VYVER OF THE WEEK – BRANDON SCOTT. Brandon is a Technical Operations Manager in the Southeast region. His team nominated him because of his hard-work and dedication. They admire his knowledge, experience, and willingness to assist and educate. His expertise is valued, from installations to headend work, his team knows they can count on Brandon, and he is always willing to lend a helping hand. His positive attitude is a reflection in providing the best customer experience. A co-worker shared this about him, “Brandon is a dedicated Team Leader that has worked his way up through the company holding every position from Installation, Service, Commercial, Maintenance, Head-end, Supervisor, and Manager. Brandon’s dedication since coming on board with us in 2010 has reflected in his teams outstanding performance in holding the #1 spot in the KPI’s year-to-date. Brandon is a valued member of the team and highly respected, not only by the Greenwood operation, but the entire Southeast team.” Outside of work, Brandon enjoys spending time with his family and the great outdoors. Thank you, Brandon, for your outstanding 100/0 attitude and commitment toward your co-workers, customers, and communities. Keep up the great work!
Teresa Hilton
Meet this week’s VYVER OF THE WEEK – TERESA HILTON. Teresa is an Inventory Control Specialist. She is known to go above and beyond in supporting her local team and managing the workflow. Her multi-tasking and organizational skills are what keep tasks flowing smoothly and on time. She has only been with Vyve for a little over a year and has successfully taken the lead in reorganizing the warehouse. A co-worker shared this about her, “Teresa has become a vital asset to the team in Decatur and to the Vyve family. She is the first to volunteer for everything we do with the cities we are in. She maintains our warehouse in Decatur and travels to Ballinger, Texas, every week to make sure the technicians have what they need. She always has a positive attitude, and she makes working around her a pleasant experience. She has quickly become my right-hand person, taking on more and more responsibility to make sure we all maintain the 100/0 attitude.” Outside of work, Teresa loves spending time with her wife, Stacy, and her 6 great nieces and 1 great nephew and 1 niece. She enjoys drawing, painting, and wood burning. Thank you, Teresa, for your unwavering dedication to our customers, co-workers, and the communities we serve.
Roger Russell
Meet this week’s VYVER OF THE WEEK – ROGER RUSSELL. Roger is a Commercial Engineering Manager in the Midsouth region. He is known to go above and beyond expectations to ensure his staff, partners, and customers are well taken care of. His wealth of knowledge and years of dedication ensure every customer receives the best service. He is a natural leader and provides his sales team with invaluable guidance. He strongly encourages his team to provide feedback to help with personal and professional growth. He spends countless hours outside his scheduled work to help the team achieve goals. His attention to detail and high standards are what helps every customer receive the best customer experience! A co-worker shared this about him, “I have sincere appreciation for Roger’s unwavering commitment to excellence. His dedication, attention to detail, and consistent pursuit of high standards have not gone unnoticed. His contributions have not only elevated the quality of our work but also set a remarkable example for his colleagues. It is employees like him who embody the 100/0 mindset that significantly impact the success of our organization.” Outside of work, Roger enjoys spending time with his family, fishing and reading. Thank you, Roger, for your exceptional leadership and dedication to your team and Vyve customers.
November 2023
Macy Snider
Meet this week’s VYVER OF THE WEEK – MACY SNIDER. Macy is a Customer Experience Representative in Vyve’s Call Center. She is known to go above and beyond for our customers by providing exceptional care. Her knowledge, professionalism, and sincere efforts are admired by her co-workers. One customer was so impressed by Macy’s devotion and work ethic, she joined the Vyve team with the goal of providing the same level of care. A co-worker shared this about her, “Macy’s positive attitude and hard work are what makes her a pleasure to work with. She is always willing to help our customers and she does it with a smile and the 100/0 mentality.” Outside of work, Macy enjoys family, friends, fishing, and music. Thank you, Macy, for your genuine devotion to Vyve’s customers and your fellow co-workers.
Jeff Wise
Meet this week’s VYVER OF THE WEEK – JEFF WISE. Jeff is a Broadband Professional in the Northwest region. He is known for his passion in providing the best service to Vyve customers. Recently on a service call in a customer’s home, Jeff demonstrated quick thinking and used his first aid training. The customer appeared fine when Jeff arrived, but not long after, the customer was having a seizure and required medical assistance. Jeff immediately called 911 and stayed with the customer to keep him calm until the paramedics arrived. Jeff stayed until the customer left with paramedics and he locked up the home. Grateful for Jeff’s instant reaction and knowledge in being there at the right time may have saved the customer’s life. A co-worker shared this about him, “Jeff is the ultimate team player! Every day Jeff is active on the Moses Lake Teams chat and on the phone helping teammates with support and advice. Recently, Jeff spent 3 weeks in Mt Shasta (600 miles from home) helping Curt Condit and team get caught up. Jeff has a teamwork mentality, and it shows in all he does!” Outside of work, Jeff enjoys spending time with his fiancé, Melissa, their dog (Toby), and three kitties (Seven, Dippy, and Lil G). He also enjoys fishing, playing guitar, singing, and an evening of Karaoke. He loves playing cards and board games with friends, and he especially loves a good, harmless practical joke. Jeff’s passion for customer service is evident. Join us in congratulating Jeff on 100/0 customer service and going the extra mile.
Gabby Collins
Meet this week’s VYVER OF THE WEEK – GABBY COLLINS. Gabby is a Customer Experience Representative in the Midsouth region. She started with Vyve just a few short months ago, in a one-person office. After her training, she began running that part time retail office seamlessly and successfully! She is quick to learn and eager to utilize the quick resources available to figure out policies and procedures to get the job done. She handles all Vyve customers with calmness and grace. A co-worker shared this about her, “Gabby is a great team member, which is not always easy in a one-person office. She has an amazing ability to keep customers happy and help them with their concerns. Her performance in sales and retention makes it feel like she has been in her position for years. We are so thankful to have her on the team!” Outside of work, Gabby really has a passion for helping others in any way that she can. She enjoys spending time with her 3 children, reading, and just enjoying the gift of life! Gabby loves God, family, and everyone! Gabby’s dedication, commitment, and wholehearted passion is evident. Keep up the extraordinary work!
Ed Arnold
Meet this week’s VYVER OF THE WEEK – ED ARNOLD. Ed is a Technical Operations Manager in the Midsouth region. He is known to always go above and beyond for Vyve customers and the community. Recently, he was named a hero for his actions. On a busy Friday morning in Westlake, LA, a car accident occurred in front of the Vyve retail office. Ed was already outside when the accident happened, and he reacted immediately. Within seconds, he was headed to the accident sight with his safety vest, an orange cone, and a ‘Slow/Stop’ sign. His rapid response resulted in a State Trooper arriving on the scene moments later. Ed not only helped direct traffic, but he also helped to make sure the people involved were okay and he helped move the vehicles out of the way of traffic. Everyone was grateful to Ed that day; we are proud to have Ed on the Vyve team. A co-worker said this about him, “Ed is a great man and has always shown a genuine interest in his team and his community. He has consistently put others in front of himself, empathizes with those in need, and is the first to volunteer or to offer his time or resources to help his fellow man. As many were thankful for his assistance that day, we are thankful for all he does for our team! Appreciate all that you do!” Outside of work, Ed enjoys spending quality time with his wife, hunting, and fishing with his son, and working in his wood shop. Ed’s passion for his communities and customers is evident. Join us in congratulating Ed on going the extra mile!
October 2023
Daranise Blanford
Meet this week’s VYVER OF THE WEEK – DARANISE BLANFORD. Daranise is a Customer Experience Representative. She is known to go above and beyond to assist Vyve customers and teammates. She is a team player who demonstrates a positive attitude with grace and a wholehearted smile. She is always willing to give 110% and is the first to offer overtime or help wherever is needed. A co-worker had this to say about her, “It is an honor to recognize Daranise for her outstanding contributions. Her dedication to serving our customers is commendable, and she has proven to be an invaluable member of our team. Daranise consistently exceeds customer expectations with her exceptional customer service and is known for her collaborative approach, making her a great team player. She is receptive to feedback and willingly implements changes when necessary to optimize our customer service. It has been inspiring to watch her develop into the exceptional agent that she is today.” Outside of work, Daranise enjoys going to the gym 5 days a week and taking care of her health. She loves spending time with her husband, three children, and two dogs. Her favorite things to do are going to the movies and playing top golf. Thank you Daranise, for your genuine devotion to Vyve’s customers and your fellow co-workers.
Monique Urban
Meet this week’s VYVER OF THE WEEK – MONIQUE URBAN. Monique is a Dispatch Specialist for Vyve. She is known to go above and beyond for her customers and co-workers. She is known for her patience, friendliness, and genuine demeanor. A co-worker shared this about her, “Monique is diligent and thorough. She is a great friend and coworker, always going out of her way to help. The Vyve team would not be the same without her!” Outside of work, Monique loves spending time with her 10-month-old son and playing games online with her family. Thank you Monique, for your exceptional dedication to your fellow employees and Vyve customers.
Andy Reid
Meet this week’s VYVER OF THE WEEK – ANDY REID. Andy is a Broadband Professional in the Northwest region. He is very knowledgeable in his role and is exceptionally resourceful to his team. He jumps in to assist wherever he is needed to ensure our customers have the best experience and his team is successful. He’s completed commercial installs and spliced fiber and does whatever he can to get the job done. Andy goes above and beyond with every new install and service call, and ours customers consistently praise him for it. He is an outstanding team player. A team member shared this about him, “Andy is a great coworker. He prioritizes customer satisfaction, as well as helping other technicians succeed. As the lead commercial technician for the East Kansas Region, his knowledge of the equipment, services, fiber and provisioning of services is an invaluable asset to everyone. This honor is well deserved Mr. Reid. CONGRATULATIONS!” Outside of work, Andy enjoys riding his motorcycle and spending time at the gym. Join us in congratulating Andy on always going the extra mile!
Dana Gilchrist
Meet this week’s VYVER OF THE WEEK – DANA GILCHRIST. She is our Dispatch Expert for the Southeast region. She is known to go above and beyond to care for the needs of her department and team members. She works closely with multiple departments building bridges and helping take care of our customers. She is an integral part of the Vyve Dispatch team. A co-worker shared this about her, “Dana is vital to the working flow in Dispatch. She is always available to help those in need and her personality shines.” Outside of work, Dana enjoys spending time with her son, family and friends . She loves decorating for holidays and special occasions and watching her son play football on Friday nights. Thank you Dana, for your unwavering dedication to our customers and co-workers.
September 2023
Marcus White
Meet this week’s VYVER OF THE WEEK – MARCUS WHITE. Marcus is a Broadband Professional in our Midsouth region. He is the go-to person for all things fiber. His focus is to provide the best possible customer experience. He takes the initiative in helping his co-workers to solve problems, and he is dedicated in keeping our Vyve communities connected. His dedication and hard-work are evident to all. A co-worker shared this about him, “Marcus will go the extra mile to make sure our customers are taken care of. He will see an email and come in before he is asked to and will already be working on it. He always calls his co-workers to see if they need help with anything before he leaves for the day. Even when he is not on call, if there is an issue, he will go work on it.” Outside of work, Marcus enjoys hunting, fishing and spending time with his family. Marcus’ dedication to Vyve, his team and our customers is evident to all. Join us in congratulating him on going the extra mile!
Roderick Polk
Meet this week’s VYVER OF THE WEEK – RODERICK POLK. Roderick is Vyve’s Customer Experience Supervisor. He consistently demonstrates exceptional work ethic and complete dedication to supporting his team and our customers. Here is what his co-workers have said about working with him, “Working alongside Roderick brings his team, his peers, and leaders great joy. Roderick demonstrates the 100/0 Attitude. He has been a very loyal employee for over 9 years. He has a million-dollar smile, and his laugh is contagious and puts everyone in a great mood! Roderick never has an issue with covering shifts and being flexible based on the needs of our business. He also stays focused on the 2023 company goal and when he has an idea of how we can achieve that goal, he will bubble up his ideas. He is a team player through and through. Not only does he assist his own direct reports, but he helps anyone on any team for the betterment of the entire organization. He always keeps it classy, while fun, and professional all at the same time- He is a class act!” Outside of work, Roderick enjoys coaching youth sports, including baseball and football. He is working to launch camps for detailed instruction for certain baseball positions. He also enjoys sitting back and enjoying a good football or baseball game in person or on TV. Thank you, Roderick, for your work and extraordinary dedication to your fellow employees and our customers.
Erick Starman
Meet this week’s VYVER OF THE WEEK – ERICK STARMAN. Erick is Vyve’s Dispatch Specialist. He is known to go above and beyond in all aspects of his jobs. He is a very dedicated employee who prioritizes customer satisfaction and service. A co-worker said this about him, “Erick is a friendly, helpful, knowledgeable team member. He is always willing to help out the team by taking OT, answering questions, and just generally being there for them. He is an asset to the team.” Outside of work, Erick enjoys working on cars and broken electronics. He also enjoys cooking and barbecuing. He makes amazing jalapeno and bacon baked beans in the smoker. In his spare time, he enjoys fishing, hunting, being outside in general, and spending time with family and friends. Thank you, Erick, for your unwavering commitment to Vyve and your customers.
Whitney Anderson
Meet this week’s VYVER OF THE WEEK – WHITNEY ANDERSON. Whitney is a Project Manager in the Midsouth region. She is known to go above and beyond to offer a helping hand and assist her co-workers. Her dedication and positive attitude is recognized and admired by her team. Even in the most challenging situations, she remains calm and her positive attitude shines through. A co-worker said this about her, “Whitney is one who embraces teamwork. She is a team leader yet works well independently. Whitney shows dedication to our company through her work across many different departments. We are extremely proud to have her on our Coordinator/Project Management team. Her customer service is second to none!” Outside of work, Whitney enjoys traveling, camping and reading. Thank you, Whitney, for your unwavering dedication to our customers and your fellow co-workers.
Tammy Smith
Meet this week’s VYVER OF THE WEEK – TAMMY SMITH. Tammy is a Customer Experience Supervisor in the Southeast region. She goes above and beyond in prioritizing customer satisfaction and service. She is known for her dependability, dedication, and genuine demeanor. She is instrumental in keeping the daily functions running smoothly in the retail offices. A co-worker shared this about her, “Tammy is a HUGE asset to our Forest City and Tazewell Retail Offices! She works hard every day for her employees and team members. She is a go-to person in the Southeast Region and is always willing to help anyone. Tammy has built an amazing relationship with customers in our Forest City areas as well. She takes pride is knowing she has done everything she can for her customers. Tammy is great at what she does and keeps these offices running smoothly and successfully every day! ” Outside of work, Tammy enjoys home projects, decorating, shopping and spending time with her family. She also loves Christmas and the beach. Thank you, Tammy, for everything you do for Vyve and our customers!
August 2023
Dan Staack
Meet this week’s VYVER OF THE WEEK – DAN STAACK. Dan is the Construction Director in the Northwest region. He is known as the glue for Vyve’s growth projects in the Northwest. He works tirelessly to increase our internet speeds in growing areas by completing construction projects as quickly as possible. His communication skills are impeccable, and his dedication to his team is evident to all. A co-worker shared this about him, “Dan’s picture is beside ‘dedicated’ in the dictionary. Dan has done an amazing job of managing our construction builds in the NW. He does everything he can for all those involved to keep things organized, on track and well communicated. He’s often seen working after hours keeping things on track. Coming from the commercial sales team with his previous ops background has made him a great fit for our fast-paced environment.” Outside of work, Dan enjoys spending time with family and friends. He also enjoys fly fishing, woodworking, and ATVing. Thank you, Dan, for your unwavering commitment to your co-workers, customers and Vyve.
Tray Fowler
Meet this week’s VYVER OF THE WEEK – TRAY FOWLER. Tray is the Technical Operations Manager in Clemson, SC and Highlands, NC. He is known to go above and beyond to get the job done and assist his team. No matter what challenges arise in the field, Tray will work until it is resolved. His dedication and attention to detail helps alleviate the workload for his team, which is recognized and appreciated by all. A co-worker said this about him, “Tray Fowler well deserves Vyver of the Week because he is a very loyal, honest, unselfish team player who always puts the customer first. Tray has exceptional work ethic, always taking ownership of his responsibilities as well as helping others achieve their goals. He is a pleasure to work with and has a great understanding of his job, and he knows what it takes to be successful.” Outside of work, Tray enjoys family time, bow hunting and riding his motorcycle. People are very important to him, so he tries to make every interaction a pleasant one. Tray’s dedication to his co-workers and Vyve customers are evident to all. Congratulations, Tray, on always going the extra mile!
Josh Aspinwall
Meet this week’s VYVER OF THE WEEK – JOSH APSINWALL. Josh is a Broadband Associate in Waycross, GA. He is a tremendous asset to his team and to Vyve as a whole. He is dedicated to providing the best customer experience both in the field and at community events. Recently, Josh arrived to install a new customer and their power was out. While he was waiting for power to be restored, he was hailed a HERO when the customer’s 1 year old child locked himself in their vehicle and Josh responded immediately. He assisted rescue personnel to free the child. Power was restored and he completed the install. The customer noted that he was ‘very quick and detailed’ which is the common feedback from customers regarding Josh’s service tickets. A co-worker shared this about him, “Although Josh has only been with Vyve for a little over 2 years, his quality of work and customer dedication is top notch. Josh’s attention to detail, and ensuring every job is the most important one of the day, is what generates positive feedback from our customers on a regular basis. In addition to being a great Vyver, Josh also serves his country in the United States Coast Guard Reserve.” Outside of work, Josh enjoys traveling, spending time with his family, and playing golf. Thank you, Josh, for your service to our customers and co-workers as well as your service to our country.
Eugene Biller
Meet this week’s VYVER OF THE WEEK – EUGENE BILLER. Eugene is our Northwest Technical Training Manager. He is known for his skillful training, motivation and positive attitude. His dedication and intrinsic drive to support his co-workers and customers is admirable. He travels in a moment’s notice anywhere he is needed to assist with his technical team. His endless smile while asking ‘how can I help you’ is an inspiration to everyone he encounters. He works endless hours and still finds time to bring donuts and treats to his team. A co-worker said this about him, “you might find Eugene’s picture in the dictionary beside “Teamwork.” As the trainer for the NW region Eugene takes great pride in ensuring our success across the entire footprint. He adapts to the needs of our business as well as the individual needs of our technicians. He has helped techs who are working on self-paced SCTE training, rides with technicians after training, as well as classroom training all over our 7 state region.”
Outside of work, Eugene enjoys spending time with his dozen children and half dozen grandchildren, gardening with his wife, and designing and building houses. Thank you, Eugene, for your unwavering commitment to Vyve and your customers.
July 2023
Sabrina Greenhouse
Darby Wulff
Meet this week’s VYVER OF THE WEEK – DARBY WULFF. Darby is the Sr. Director of Business Support Systems for Vyve. Darby consistently goes above and beyond to step in and help whenever she sees a need, in any department. She regularly excels in getting the job done while ensuring the success of her department, the organization, and Vyve as a whole. She establishes a cooperative environment demonstrating a positive attitude in all situations. A co-worker shared this about her, “Darby is a super star! She has a win-win, can-do attitude that is admired by her employees and colleagues.” Outside of work, Darby enjoys traveling, cooking, gardening, canning and spending time with her 5 grandkids. Thank you, Darby, for your service to our customers and co-workers as well as your commitment to Vyve.
Rhonda Haynes
Meet this week’s VYVER OF THE WEEK – RHONDA HAYNES. Rhonda is a Customer Service Representative for Vyve. She is known to go above and beyond for her co-workers and customers. Her infectious smile is contagious, and she is known to brighten the day of everyone she encounters. She is a very dedicated employee who prioritizes customer satisfaction and service. The morning after the devastation from a tornado that touched down in Shawnee, Rhonda drove to a friend’s house who had power so she could get ready to come into work and help Vyve customers. A co-worker shared this about her, “Working with Rhonda is one of the highlights of my job. She is always willing to learn and try new ideas. Rhonda always wants to help a fellow co-worker or even let new hires shadow her to share her vast knowledge. Her commitment to our customers is the perfect example of what living 100/0 means. Congratulations Rhonda, you are most deserving of this recognition.” Outside of work, Rhonda spends her time horseback riding, motorcycle riding, and gardening. She has a fruit orchard along with a greenhouse where she likes to work in her spare time. Thank you, Rhonda, for your unwavering commitment to Vyve and your fellow employees.
George Rogers
Meet this week’s VYVER OF THE WEEK – GEORGE “RODDY” ROGERS. George, better known as Roddy, is a Technical Operations Supervisor in the Southeast region. He is known to go above and beyond in his role offering a helping hand and the tools his team needs to provide the best customer service. He greets his team every morning with a positive text and calls to check in throughout the work day. His serves as a coach and mentor to those around him. A co-worker shared this about him, “Roddy is a dedicated team member who lives the motto ‘Never leave a man behind’ and can commonly be found on site with his techs on their last jobs of the evening. He is highly respected by his team. He is great fun to be around and can change the mood of a room within minutes of entering. He is an invaluable asset to our team.” Outside of work, Roddy enjoys hanging by the pool with family and friends and enjoys golfing. Roddy’s passion for customer service is evident. Join us in congratulating Roddy on 100/0 customer service and going the extra mile.
Cheyenne Rocha
Meet this week’s VYVER OF THE WEEK – CHEYENNE ROCHA. Cheyenne is a Business Solutions Sr. Account Executive in the Northwest region. Her intrinsic drive and dedication to her customers is admirable. She knows all her customers by name and goes the extra mile for them in any way she can. She is always looking for ways Vyve can give back to our communities. Most recently, Cheyenne’s idea for Random Act of Vyveness was to provide lunch to Serve Moses Lake so that they could provide a meal to the unhoused community and students. A co-worker shared this about her, “Cheyenne is a team player. She provides the retail team residential leads and volunteers for local events. She promotes positive teamwork by demonstrating excellent training skills to help other AE’s. Her desire to be at the top of the leader board each month defines what a great saleswoman she is!” Cheyenne is a 2-time President’s Circle Award winner. Outside of work, Cheyenne enjoys outdoor activities, hanging out with my family, golfing, spending time with her 6-year-old daughter doing projects, traveling, reading and checking out the Amazon deals of the day. Thank you, Cheyenne, for your unwavering commitment to Vyve and your customers.
June 2023
Mark Worley
Meet this week’s VYVER OF THE WEEK – MARK WORLEY. Mark is a Maintenance Technical Operations Supervisor in the Seneca/Clemson and Highlands areas. He is known for his wealth of knowledge and always seeking ways to help improve our customer’s experience. He goes above and beyond to provide for his team and customers. His devotion and commitment are evident to everyone he encounters. A co-worker shared this about him, “Mark transitioned to Supervisor in December of 2022. He stepped into this roll fired up and ready to move the needle! Since Mark was promoted, he’s made a huge impact to our daily operations. He is VERY knowledgeable, dependable and passionate in his role and is willing to get in the trenches with his team when needed. Mark is ALWAYS willing to help anyone conquer anything. We are lucky and proud to have Mark in our family!” Outside of work, Mark holds a license in Extra class amateur radio and is an active member of the ARRL (Amateur Radio Relay League). He also enjoys repairing radios, volunteering for ARES (Amateur Radio Emergency Services) and talking to people around the world. He spends a lot of time playing his guitar and working on his house. Thank you, Mark, for your commitment to always lending a hand to your fellow employees and our customers.
Liza Springer
Meet this week’s VYVER OF THE WEEK – LIZA SPRINGER. Liza is a Customer Experience Manager in the Northwest region. She is a true ambassador of all things Vyve and her dedication to the team and her customers make her an extraordinary employee. She leads by example with her genuine demeaner and her talent for multi-tasking. A co-worker shared this about her, “Liza is a passionate leader and strives to be the best. She is critical thinker, and that is a great attribute to have within our organization. Liza has a passion for her team and customers, and her vast experience and knowledge is commendable. Liza is a team player and wants to help drive the company to greatness.” Outside of work, Liza loves to run, and she enjoys traveling to visit her kids in Lacey, WA and Wichita, KS. A hidden talent of Liza’s is playing piano, which she has done since she was 3 years old. Thank you, Liza, for your unwavering dedication to our customers, co-workers and the communities we serve.
Paublo Hernandez
Meet this week’s VYVER OF THE WEEK – PAUBLO HERNANDEZ. Paublo is a Broadband Specialist in our Midsouth region. He goes above and beyond to keep our communities connected in the panhandle of Oklahoma and Texas. His genuine demeanor, kindness, and knowledge of our services have made him an integral part of our the Vyve team. His thoughtful efforts are recognized and appreciated by all. Paublo frequently helps plans and volunteers at local events in his community. A co-worker shared this about him, “Paublo is a very hard-working individual. He continues to be one of the best in tech sales across the company. He consistently goes above and beyond to help our customers and the community by taking on extra work after-hours and on weekends. He volunteers for community events regularly. He took the opportunity to get out in the community by participating in the Pioneer Day parade. He also teamed up with Vyve marketing to sponsor a soccer team that he coaches and is very actively involved with- the Vyve Gigabytes. After their game on easter weekend, he helped organize a big Easter egg hunt for all the kids!” Outside of work, Paublo enjoys coaching his daughter’s softball and soccer teams. Paublo’s passion for his communities and customers is evident. Join us in congratulating Paublo on 100/0 customer service and going the extra mile.
Mindy Mew-Palmer
May 2023
Michelle Fields
Joseph Lavallee
Meet this week’s VYVER OF THE WEEK – JOSEPH LAVALLEE. Joseph is Broadband Specialist in the Southeast region. He is known to go above and beyond for his team and our customers. He takes the initiative in helping his co-workers to solve problems, and he is dedicated to keeping our Vyve communities connected. A co-worker shared this about him, “It’s been an honor to watch Joseph grow in the last 1 year and 10 months, and for him to be recognized as Vyver of the Week. Joseph has shown dedication and is always willing to go the extra mile to make sure our customers’ experience at Vyve is great!” Outside of work, Joseph enjoys grilling and having cook outs with friends and family. He also enjoys camping, bushcrafting, wilderness survival training, fishing, going to the range, playing guitar, HAM radio, and listening to music. Thank you, Joseph, for your unwavering dedication to your co-workers, our customers and the communities we serve. Keep up the great work!
Ashley Skelton
Meet this week’s VYVER OF THE WEEK – ASHLEY SKELTON. Ashley is our Inventory Control Specialist in the Midsouth region. Ashley works diligently to manage and fulfill the requests of the team that works in the Shawnee market. She greets everyone with a smile and goes above and beyond to help where needed. Ashley has been a vital part of the Shawnee tornado clean up, doing anything and everything she can to help our employees and the community recover. Not only was she out picking up storm debris, but she has also been excellent at handling the extra influx of employees and volunteers coming to help during this time. Her positive and friendly demeanor are evident to all. One co-worker shared this about her, “Ashley is the most dedicated Vyve employee that I have ever met. When I first met her, she was working in the call center, and she was a ray of sunshine. She’s worked in the call center, dispatch, and now the Shawnee warehouse, where she has been a rock star though the recent devastating tornado.” Outside of work, Ashley has a strong passion for running. She loves it all, whether it’s a 4AM run before getting to work, trail races or 15k’s. She enjoys everything outdoors including fishing, kayaking, swimming, motorcycling, four-wheeling, dirt biking, and a new hobby of snake hunting. Her son and two daughters excel at their sports, and Ashley is present for all of it. Congratulations, Ashley! Thanks for all you do.
Dillon Rohl
Meet this week’s VYVER OF THE WEEK – DILLON ROHL. Dillon is a Broadband Representative in the Northwest region. He is known to go above and beyond to get the job done, no matter the task. A co-worker shared this about him, “I really appreciate the tenacity Dillon has when it comes to taking care of our customers, as well as his preparedness and helping his teammates. He always has the attitude of ‘how can I overcome obstacles to get the job done’, staying late and always making sure the job gets done. He’s always willing to learn something new so he can better serve our customers. Keep up the great work!” Outside of work, Dillon enjoys being outdoor, hiking, and camping. His hobby is home improvement projects. He especially enjoys spending time with his family and friends, and he is currently fostering his 4-year-old nephew. Dillon’s passion for customer service is evident. Join us in congratulating Dillon on 100/0 customer service and going the extra mile!
Chris Karle
Meet this week’s VYVER OF THE WEEK – CHRIS KARLE. Chris is our Business Account Executive in the Waycross and Douglas, GA areas. He is known for going above and beyond in his role and being an exceptional team player. Chris is very active in his community and always present at local events. His motto is ‘leading the adventure with kindness and sharing a smile.’ A co-worker shared this about him, “Chris is a pleasure to work with and his positive, can-do demeanor permeates with all our Waycross and Douglas employees as well as all the communities he knows and supports. If you’re out with him in the community, there will always be a Vyve customer who will approach Chris with words of appreciation for all he does.” Outside of work, Chris enjoys doing everything with Family. Everyone to him is family. He is active in local communities. Farming is also his passion includes 22 varieties of citrus with over 1300 trees, 24 acres of blueberries and Christmas trees. He said he enjoys sharing smiles with the world with their Satsuma UPicks in November and December. Thank you, Chris, for your unwavering devotion to Vyve’s customers, your communities, and fellow co-workers.
April 2023
Marcus Simpson
Meet this week’s VYVER OF THE WEEK – MARCUS SIMPSON. Marcus is our Maintenance Technician in the Midsouth region. He is known for his knowledge and dedication to his team. He goes above and beyond to assist every technician in the Decatur region. He never hesitates to lend a helping hand. A co-worker shared this about him, “Marcus is the guy you really want to be! He is always ready to jump in and help in any way possible. He is a devoted Christian family man who sings in the choir, takes care of his special needs daughter, and just took over care for his handicapped grandson! With all this going on, he still manages to keep an upbeat attitude, and the other techs admire him tremendously!” Outside of work, Marcus enjoys spending time with his wife and grandchildren, and playing guitar for his church choir. Thank you, Marcus, for your commitment to always lending a hand to your fellow employees and our customers.
Kisha Ellington
Meet this week’s VYVER OF THE WEEK – KISHA ELLINGTON. Kisha was nominated by her co-workers in Seneca, SC for going above and beyond to help customers regardless of the task at hand. She is known for her welcoming demeanor and positive attitude. Customers are immediately greeted by her contagious smile. Her sincere, engaging and friendly attitude is remarkable and a perfect example of Vyve’s 100/0 customer service mindset. A co-worker shared this about her, “Kisha is always ready to assist our customers, but what makes her unique and special at her job is that she is always greeting our customers with a smile, always so enthusiastic and cheerful. Her personality gives our customers that comfort, that feeling of trust, and they enjoy coming to her.” Outside of work, Kisha enjoys traveling with her children and mining for crystals. Thank you, Kisha, for your service to our customers as well as your positive, genuine and kind demeanor.
Doyace Perrin
Meet this week’s VYVER OF THE WEEK – DOYACE PERRIN. Doyace is a Broadband Professional / Maintenance Technician in our Southeast region. He was nominated by the Tech Ops team in Forest City, NC and Tazewell, TN for being an outstanding employee. His knowledge and expertise are evident to everyone on his team. He takes the initiative in helping his co-workers to solve problems, and he is dedicated in keeping our Vyve communities connected. A co-worker shared this about him, “Doyace is an exceptional person to be around, always very personable and outgoing. He takes extreme pride is his work. Doyace is a true asset to the entire team.” Outside of work, Doyace enjoys spending time with his 5 children and 4 grandsons. He also likes being outdoors and grilling. Thank you Doyace, for your unwavering dedication to our customers, co-workers and the communities we serve!
Heather Wood
Meet this week’s VYVER OF THE WEEK – HEATHER WOOD. Heather is a Customer Experience Associate in New Boston, TX. She is truly an asset to Vyve and is greatly admired by her coworkers. She consistently goes above and beyond to support our customers, even helping after hours to ensure customer satisfaction. She juggles multiple roles and goes out of her way to support her teammates and fellow Vyve employees. She is well known and admired by the local community. A co-worker shared this about her, “I was at a local store in town and a customer noticed my Vyve vehicle. The woman approached me to say how much she loves Vyve. She mentioned the local office, which led to her high praises of Heather and how wonderful she is. She was thrilled with Heather’s customer service and thoroughness. It was an amazing feeling to randomly receive an employee’s compliments outside of the office. Thanks for all you do, Heather!” Outside of work, Heather enjoys spending time with her family, especially riding their ATVs. Congratulations, Heather! We greatly appreciate your dedication to our customers.
March 2023
Verlo Levels
Meet this week’s VYVER OF THE WEEK – VERLO LEVELS. Verlo is a Network Engineer 3 for our Network Engineering team. His strong work ethic, wealth of knowledge and can-do attitude makes him an integral part of the engineering department. Verlo is dedicated to his customers and creates an atmosphere of excellence. A co-worker shared this about him, “Not only is Verlo a great engineer, but he is a great person. Verlo is spoken highly of by his peers because of his capacity to build good relationships. He is respected by his teammates for his ability to deliver on urgent work without compromising on the details. One of Verlo’s best qualities is, when faced with a problem, he listens first, takes everything into account, and then strategizes a solution. Verlo displays a highly consistent level of performance, and his positive attitude encourages those around him to perform at their best as well.” Outside of work, Verlo enjoys spending time with his wife of 32 years and his three sons. He is also a devoted Dallas Cowboys fan. Thank you, Verlo, for your unwavering dedication to Team Vyve, our communities and customers.
Rachel Hershey
Meet this week’s VYVER OF THE WEEK – RACHEL HERSHEY. Rachel is Vyve’s HR Analyst and is a critical part of our Human Resources team. She is the first to jump into action to answer questions and assist our employees. Anyone who has had the pleasure of interacting with Rachel knows how kind and respectful she is to everyone she meets. She is compassionate and always eager to help anyone in need. She is known for being incredibly reliable and dedicated to Vyve and her fellow HR team members. Her constant support allows our Vyve team to better support our customers. Thank you, Rachel, for your unwavering commitment to Vyve and your fellow employees.
Shawna Siebenlist
Meet this week’s VYVER OF THE WEEK – SHAWNA SIEBENLIST. Shawna is a Commercial Account Executive in the Midsouth region. Her commitment to Vyve is evident to all. She works diligently to ensure the best customer care for her commercial and residential customers in Marble Falls, TX. She is always on call to support her team and be there for her customers. She is also active in her community through her local chamber, church and various non-profit organizations. A co-worker shared this about her, “Shawna is definitely one of the hardest working people I know with an infectious smile and genuine care to do the right thing! So thankful for all she does!” Outside of work, Shawna enjoys hunting, fishing and playing tennis. Thank you, Shawna, for your dedication to Vyve’s customers, your community, and fellow co-workers.
Chris Southard
Meet this week’s VYVER OF THE WEEK – CHRIS SOUTHARD. Chris is a Field Representative in our Southeast region. He was nominated for Vyver of the Week by his Technical Operations team out of Seneca/Clemson, SC. They describe him as being incredibly resourceful and dedicated. He consistently takes the initiative in helping his co-workers solve problems, and he is incredibly dedicated to keeping our Vyve communities connected. His commitment to customer service is evident to everyone he encounters, and he is a critical part of the operations team. A co-worker shared this about him, “Chris embodies ALL the qualities that our company stands for. He is dedicated and does the job right the first time. He makes Zero excuses and receives customer compliments weekly. We are extremely proud to have him in our team!” Outside of work, Chris enjoys working out, hiking and camping. He is also a big gamer. Thank you, Chris, for your commitment to always lending a hand to your fellow employees and our customers. Keep up the great work!
February 2023
Adrienne Orr
Meet this week’s VYVER OF THE WEEK – ADRIENNE ORR. Adrienne is a Lead Sales Associate in the Southeast region. She is greatly admired by her peers, and several of them nominated her for Vyver of the Week. They describe her as a phenomenal example of what a leader should embody. She is very committed and hardworking. She goes above and beyond for her team members and Vyve. Her compassion, positive demeanor and dedication is evident. She is knowledgeable and eager to learn in order to provide the best customer experience. Her co-workers shared this about her, “Anytime anyone needs help she gives her undivided attention to help. Whenever I speak with Adrienne, she is always pleasant and willing to be a team player.” Outside of work, Adrienne enjoys spending time with her grandson, reading, cleaning and organizing. Thank you, Adrienne, for your exceptional leadership and dedication to your fellow employees and our customers.
Steven Green
Meet this week’s VYVER OF THE WEEK – STEVEN GREEN. Steven is a Customer Experience Representative on our Residential Sales team. He is known to go above and beyond to assist his co-workers and Vyve customers with enthusiasm and compassion. He is always the first to step up and help with any challenging task. He is well respected by his peers and leaders for his ever-present positive attitude and contagious energy. He is always trying to find ways to grow within the company. His priority is exceeding goals while providing the best customer service. A co-worker shared this about him, “Steven is one of our greatest assets. He treats his customers and peers with great respect and is always willing to help to solve a problem.” Outside of work, Steven enjoys playing sports and board games with his kids (he’s very competitive), remodeling his home, and cooking some good barbeque. He and his wife also help minister to kids in their community by being the Children’s Pastor at their church. They enjoy hosting community events where kids can come eat, play, and create great friendships. Thank you, Steven, for your service to our customers as well as your commitment to Vyve.
Alexis Norris
Meet this week’s VYVER OF THE WEEK – ALEXIS NORRIS. Alexis is a Customer Experience Representative in the Northwest region. She is a very dedicated employee who prioritizes customer satisfaction and service. She consistently strives to make every customer feel valued and works diligently to ensure they receive the best possible service. A co-worker shared this about her, “Lexi thrives off customer satisfaction and has been a wonderful asset to our team since joining last September. Her positive attitude is infectious, and she is always willing to help anyone in need.” Outside of work, Alexis loves anything outdoors and staying active. She enjoys traveling and plans one big trip every year. She especially loves her cat, Crimson, who enjoys walks and playing fetch. Thank you, Alexis, for your dedication to Vyve and our customers.
Pete Scimemi
Meet this week’s VYVER OF THE WEEK – PETE SCIMEMI. Pete is a Broadband Specialist in the Midsouth region. He is known to wear many hats around the local office and in the field. He truly goes above and beyond in every facet of his job. With over 30 years of experience in the cable industry, Pete has a passion for helping customers and his fellow employees while maintaining a humble and friendly attitude. His priority is always to ensure our customers are well taken care of and receive the best service possible. Outside of work, Pete enjoys making Italian food. His hobby is restoring/fixing up older style vehicles. Thank you, Pete, for your unwavering dedication to our customers and the communities we serve.
January 2023
Alma Zarate
Meet this week’s VYVER OF THE WEEK – ALMA ZARATE. Alma is a Retail Customer Experience Associate in the Northwest region. She consistently goes above and beyond to support our customers. She strives to make every customer feel valued and works diligently to ensure they receive the best possible service. She is always willing to go the extra mile while making sure we are working together as a team. A co-worker shared this about her, “Customer satisfaction is one of Alma’s number one priorities. She thrives on making sure every customer she works with has the best service at the best price.” Outside of work, Alma enjoys spending time with her pets, and her family, especially her daughter who is away at EWU. Her hobbies include thrifting in the winter and yard sales in the summer. Thank you, Alma, for your service to our customers as well as your commitment to Vyve.
Bruce Meredith
Meet this week’s VYVER OF THE WEEK – BRUCE MEREDITH. Bruce is a Customer Experience Representative in the Midsouth region. His genuine demeanor, kindness, and knowledge of our services have made him an asset to the Vyve team. His thoughtful efforts are recognized and appreciated by all. A co-worker shared this about him, “It is a real pleasure working with Bruce, and he has such an awesome rapport with the customers in Crockett. When I’m there working in his place, they always ask where he is and when he will be back. He goes the extra mile to help and assist the customers who are mobility challenged and takes pride in what he does. He must wear multiple hats at times, but he takes it all in stride. We are fortunate to have him.” Outside of work, Bruce enjoys gaming with is 13-year-old son, cooking with his wife, road trips, and playing outdoors with their dog. He also enjoys playing guitar, a hobby of his since childhood. Bruce’s passion for customer service is evident.
Join us in congratulating Bruce on 100/0 customer service and going the extra mile.
Valerie Helme
Meet this week’s VYVER OF THE WEEK – VALERIE HELME. Valerie is a Retail Customer Experience Representative in the Northwest. She has been with us for over 10 years. She is known to go above and beyond for our customers and is an extraordinary employee. Valerie is well-known in the Sandpoint, ID office for her positive energy and dedication to customer service. One customer said Valerie should receive Employee of the Year for all of Sandpoint! A co-worker said this about her, “Valerie is the backbone of our retail location in Sandpoint. Her dedication to our subscribers and our team in Sandpoint is impeccable. Valerie’s smiling face is a great asset to our customers that visit the retail location- many come in just so they can work with Valerie directly. We are certainly lucky to have her on our team.” Outside of work, Valerie enjoys playing games on her phone, reading true crime stories and painting rocks. She has 4 grown children and 13 grandchildren. Thank you, Valerie, for your wholehearted devotion to Vyve’s customers and your fellow co-workers.
Tonette Helton
Meet this week’s VYVER OF THE WEEK – TONETTE HELTON. Tonette is a Call Center Loyalty Representative on our Customer Care team. Tonette’s passion and devotion to customers is evident to all. She is known for always being logged in early, eager to serve on customers. Tonette has a wealth of product knowledge which she enthusiastically shares with her peers and Vyve customers. A co-worker shared this about her, “Tonette is always willing to help everyone. She moves mountains to accommodate customer’s needs in order to keep them happy. A quote from Will Rogers sums up Tonette the best, ‘A stranger is just a friend I haven’t met yet.’ We are lucky to have Tonette on our retention team, she deserves this honor.” Outside of work, Tonette enjoys spending time with friends, family and grandchildren. They are her world. Tonette’s passion for our customers is evident. Join us in congratulating Rachel on 100/0 customer service and going the extra mile!
Matthew Herndon
Meet this week’s VYVER OF THE WEEK – MATTHEW HERNDON. Matthew is a Network Engineer Expert in the Southeast region. He has an exceptional grasp of all things technical and is a true asset to our Vyve team. He works across many different aspects of our network including digital video, backbone, DOCSIS, fiber/node planning, as well as numerous new growth projects for both residential and commercial services. A co-worker shared this about him, “Aside from his regular busy schedule, he is always available to help any department or region with a wide array of work. His dedication to his job and making sure everything is perfect is astounding.” Outside of work, Matthew enjoys fishing and cheering on his beloved Atlanta Falcons and Georgia Bulldogs. Thank you, Matthew, for your great work and extraordinary dedication to your fellow employees and Vyve’s customers. You are an integral part of making Vyve thrive!
December 2022
John Ledford
Meet this week’s VYVER OF THE WEEK – JOHN LEDFORD. John is a Broadband Distribution Specialist and Commercial Technician in the Southeast region. He is known to go above and beyond for customers and co-workers in every aspect of his role. He is always willing to stay later to assist other technicians in completing their routes. He specializes in commercial services, and he is the ‘go-to’ for technical questions. Customers and business owners commend John regularly for his expertise, professionalism and excellent customer service. A co-worker shared this about him, “John’s most notable trait is his dedication to his customers! John makes sure his customers are treated just as he would expect to be treated. Always with the utmost respect and caring attitude towards those he serves in the community.” Outside of work, John enjoys hunting, fishing, and spending time with his family. Thank you, John, for your passion and dedication to Vyve, your communities and our customers. We are proud to have you on Vyve’s team!
Althea Mitts
Meet this week’s VYVER OF THE WEEK – ALTHEA MITTS. Althea is an Inventory Control Specialist in our Northwest region. She truly goes above and beyond to support the operations of Wyoming. Her local nickname is ‘Cable Momma.’ Althea is instrumental in managing and implementing critical projects in Wheatland and Douglas, WY. She recently helped in converting these two areas to all digital while maintaining her daily job responsibilities. She is also the first one to volunteer in helping with community events and representing Vyve. A co-worker shared this about her, “Althea operates the main warehouse in Wyoming and manages truly every aspect of the equipment for the team. Althea is always willing to step up to the plate to handle any work that is needed whether it is to assist with headend related projects or going to the field to assist techs with jobs. She is a great asset to our company and the Wyoming Region. We would be lost without her.” Outside of work, Althea enjoys riding horses, country dancing, attending rodeos, traveling to historical places, and hanging out with friends. Thank you, Althea, for demonstrating an outstanding commitment to your team and communities!
Gary Loftis
Meet this week’s VYVER OF THE WEEK – GARY LOFTIS. Gary is a Construction Supervisor for the Midsouth region. He’s been a dedicated Vyve employee since his first day a little over four years ago. His unwavering dedication exceeds the definition of a team player, and he is always willing to help, whatever the circumstances. His happy and friendly demeanor is contagious, and he enjoys teaching the mechanics of how things work. A co-worker shared this about him: “Gary fearlessly leads his team and is always eager to tackle any underground construction project thrown his way. He is always willing to give someone the shirt off his back if they need it, and it is common for Gary to drop you a line just to ensure everything is going well with life. I know I’m not the only one that would say this about Gary, but he is genuinely an all-around great person to be around.” Gary loves to spend time with his family and friends outside of work, which he also considers lifelong family. Thank you, Gary, for your passion and dedication to Vyve, your communities, and our customers. We are proud to have you on Vyve’s team!
Les Libal
Meet this week’s VYVER OF THE WEEK – LES LIBAL. Les is Vyve’s Headend Engineer Expert for the Northwest region. He is known for being hardworking and incredibly diligent in his role. Whatever the circumstances, he is willing to help wherever he can and is remarkable at finding solutions to help improve our service. Les will be retiring at the end of 2022, and he will be missed by all. One co-worker shared this about him, “Les comes to Vyve each day focused on the customer experience by keeping our video product reliable. Rain, snow or whatever is thrown at him, Les is out making sure our dishes are properly aligned and the signal leaving our headend is optimal for our Vyve customers.” Outside of work, Les enjoys online gaming and canoeing with his family in the summertime. Thank you, Les, for years of dedication to Vyve, your customers and your communities.
November 2022
Leslie Frost
Meet this week’s VYVER OF THE WEEK – LESLIE FROST. Leslie is a Workforce Management Specialist for the Southeast region. She is known to go above and beyond to accommodate both her team and Vyve customers by scheduling appointments in an efficient and effective manner. No matter what the circumstances, Leslie will accept calls to resolve issues with enthusiasm and a great attitude. Her dedication to providing the best customer care is evident and goes above and beyond to make our customer’s experience top notch. A co-worker shared this about her, “Leslie is an amazing team player and consistently provides encouragement and aid to everyone that needs it.” Outside of work, Leslie enjoys spending time with family, friends, and her fur babies. Keep up the great work Leslie! Thanks for all you do for us and our customers!
Gary Richardson
Meet this week’s VYVER OF THE WEEK – GARY RICHARDSON. Gary is a Broadband Professional in our Midsouth region and has been a fixture in East Arkansas for many years. He was a graduate of McGehee High School where he excelled at football. He was football teammates with Mayor Owyoung, the current long-time mayor of McGehee. Gary is known and respected by everyone in McGehee, Dumas, Lake Village and Dermott. He is incredibly diligent in his role at Vyve and is always there for his community, team and fellow employees. He is known to step in to help wherever he can and is remarkable at finding solutions to help improve our service. Gary will be retiring soon after many years of service, and he will be sorely missed. A co-worker said this about him, “his legacy of service and friendship at Vyve in Southeast Arkansas will live on for many years! There is never a dull moment working with Gary, he is an outstanding person to be around. He has so many “fish tales” to tell (and of course they’re all true).” Outside of work, Gary enjoys singing in the church choir spending time with family and friends. He also enjoys hunting, fishing, cooking on the grill and working in his garden. He especially enjoys Friday night high school football games. Thank you, Gary, for your unwavering dedication to Team Vyve, our communities and customers.
Melinda Harbin
Meet this week’s VYVER OF THE WEEK – MELINDA HARBIN. Melinda is Vyve’s Billing Support Systems Manager and is a vital part of the billing team. She has been with the company for 30 years. Melinda strives to help each employee in every department succeed. She consistently juggles multiple tasks behind the scenes to support the success our entire organization. One co-worker this about her, “Melinda is one of many team members that make Vyve thrive every single day. Her dedication to helping all team members and departments truly shows her 100/0 commitment to Vyve. She is hard working and very detailed oriented making sure every little item or problem is handled quickly and efficiently. She truly goes above and beyond.” Outside of work, Melinda is the Manager of the South Carolina Foothills Heritage Fair. She and her husband collect Antique Farm equipment and host an Antique Farm Show each July called “Bygone Days.” She also volunteers for the High School Band Booster program and runs the sound system at her church.
Keep up the great work, Melinda!
Arthur Jones
Meet this week’s VYVER OF THE WEEK – ARTHUR JONES. Arthur is our Broadband Professional in Swainsboro, GA. He recently celebrated his 40-year work anniversary on October 4th! He is known for how hardworking and incredibly diligent he is in his role. He is always available to assist our customers. One co-worker shared this about him, “I have worked with Arthur for eight years, and his dedication in the Swainsboro market has been demonstrated by the relationships he has in the community and his co-workers at Vyve Broadband. Arthur loves the gratification of providing a customer with a great experience with Vyve.” Outside of work, Arthur has a passion for his music. He enjoys going to live Gospel concerts and participating in the equipment set-up. He also enjoys riding his motorcycle. Most of all, he enjoys some rest & relaxation time. Congratulations on 40 years Arthur! Thank you for all do for our customers and the communities we serve.
October 2022
Seth Gray
Meet this week’s VYVER OF THE WEEK – SETH GRAY. Seth is our Broadband Associate in the Midsouth region. He is known to go above and beyond for his customers. He handles installations and service calls in Ballinger and Winters, Texas. Customers in both towns know Seth by name and refer to him as their very own hometown hero. His genuine demeanor is admired by everyone he encounters. A co-worker shared this about him, “Seth is a joy to work with every day. His customers appreciate and respect him, as do his co-workers. He never backs down from a challenge and is the first to volunteer for anything and everything we do! Seth is 100% committed.” Thank you Seth, for your 100/0 attitude and commitment to Vyve, your communities and our customers.
Jerry Donnell
Meet this week’s VYVER OF THE WEEK – JERRY DONNELL. Jerry is a Broadband Specialist in Vidalia, Georgia. He is a top performer in the Southeast region and has a passion for working with our customers. He loves showing others the benefits of what Vyve has to offer. Jerry always strives to be an outstanding employee and has served as a mentor for many on his team. He takes tremendous pride in his work, and his enthusiastic attitude is contagious. A co-worker shared this about him, “Jerry truly cares about his customers and his work. He is an asset to the team!” Outside of work, Jerry enjoys spending time with his family, fishing, and watching the Georgia Bulldogs. Thank you Jerry for your commitment to Vyve customers and you co-workers.
Trey Lumpkins
Meet this week’s VYVER OF THE WEEK – TREY LUMPKINS. Trey is one of Vyve’s Broadband Representative in our NW region. He is incredibly diligent in his role and is always there for his team and fellow employees. He is known to step in to help wherever he can and is remarkable at finding solutions to help improve our service. One co-worker shared this about him, “Trey is our go to guy, and our customers love him. I received a text from a customer recently which said, ‘Trey was awesome! You got a great employee in Trey!’” Trey said his true hobby is helping Vyve customers have the best experience. Thank you Trey, for your unwavering dedication to Team Vyve and to our customers.
Chasity Yates
Meet this week’s VYVER OF THE WEEK – CHASITY YATES. Chasity is Vyve’s Omnichannel Supervisor. She is known to go above and beyond for her team and our customers. A co-worker said this about her, “Chasity has been able to help her team shine, take ownership of tasks, and do what is best for Vyve and our customers. She has received ‘kudos’ from her peers because of the positivity her team members display and how well they work and communicate as a team. She is leading by example for her team, the contact center, and Vyve Broadband as a whole.” Outside of work, Chasity enjoys lots of family time, especially playing board games together. She enjoys listening to all kinds of music on the porch (her peaceful place). She loves funny podcasts and crime related tv shows/documentaries. Thank you, Chasity, for your great work and extraordinary dedication to your fellow employees and Vyve’s customers.
Terry Erwin
Meet this week’s VYVER OF THE WEEK – TERRY ERWIN. Terry is a Broadband Professional in the Midsouth region. He began his cable career in high school working with his father. Over the years, he has performed many roles from installations, to service repairs, to construction, including work on our headends. His dedication and work ethic is evident to everyone he meets. He is known to be the first to arrive in the field and the last to leave. He gives 100% to make sure Vyve provides the best possible service to our customers. One co-worker shared this about him, “he is a valued coworker with a passion and dedication to serving the community. He is very well known in the community and customers frequently ask for him directly.” Outside of work, Terry is one of the children’s pastors at his church. He also enjoys being in the outdoors, especially if he is hunting and fishing. Thank you Terry, for your unwavering dedication to your co-workers, customers and the communities we serve.
September 2022
Gary Thompson
Meet this week’s VYVER OF THE WEEK – GARY THOMPSON. Gary is a Broadband Specialist in the Northwest region. He frequently travels to work in four different communities, and he is well known in each of them for being dedicated, dependable and incredibly genuine. He is known to go above and beyond to assist our technicians and customers. One co-worker shared this about him, “working with Gary is such a blessing- he is one of the most dependable, sincere and loyal teammates who I have ever worked with.” Outside of work, Gary is passionate about his garden and likes to spend as much time as possible working in it. Thank you, Gary, for your passion and dedication to Vyve, your communities and our customers. We are proud to have you on Vyve’s team!
Matthew Sheehan
Meet this week’s VYVER OF THE WEEK – MATTHEW SHEEHAN. Matthew is our Customer Experience Supervisor at Vyve’s Contact Center. He is well known for demonstrating a strong work ethic as well as his ability to be flexible to ensure the success of his team. He will arrive early, stay late and even work on a Saturday to make sure our customers are cared for every day. His leadership is admired by many because of his knowledgeable coaching and training sessions. His creativity and implementation have been incredibly successful. One co-worker shared this about him, “Matthew is a true Vyve champion through and through! He loves to be involved in ‘everything Vyve.’ We are incredibly blessed to have Matthew on our team.” Outside of work, Matthew enjoys traveling with his family. They have visited Mt Rushmore, Mall of America, Roswell NM, Seattle Space Needle, Hollywood, CA, and Disney World in FL.
Thank you, Matthew, for your unwavering dedication to our customers and fellow employees.
Jordan Hume
Meet this week’s VYVER OF THE WEEK – JORDAN HUME. Jordan is Vyve’s Legal Assistant and is known for being a dedicated team player who is knowledgeable and skilled at handling complex projects as well as coordinating and completing multiple tasks. He consistently goes above and beyond. One co-worker said this about him, “Jordan goes above and beyond to help us grow. He’s a rockstar. We couldn’t do this without him!” Outside of work, Jordan enjoys visiting Seattle’s beautiful parks, practicing his German and playing board games with friends. Thank you, Jordan, for your great work and extraordinary dedication to your fellow employees and Vyve’s customers. You are an integral part of making Vyve thrive.
JoAnna Walker
Meet this week’s VYVER OF THE WEEK – JOANNA WALKER. JoAnna is a Customer Experience Associate in our Westlake, LA retail office. JoAnna has a passion for her work and a heart for her community. She can put a smile on any face when she greets you. She spearheaded the back-to-school supply drive and went above and beyond to make it a success. She set the goal of $2,000 in donations. As a result of her efforts, Vyve was able to provide school supplies for hundreds of elementary school students in Westlake. She worked tirelessly, outside of her normal work day, to collect school supplies and money at multiple events. A co-worker shared this about her, “there is never a dull moment working with JoAnna. She is so full of energy and her energy permeates the office.” Outside of work, JoAnna enjoys volunteering at Abraham’s Tent Soup Kitchen as well as many other organizations in her community. She said that being a light to those who may be down on their luck, or who just need a friendly face to talk to, a warm meal, or just being able to share the word of God is a true joy and passion of hers. Thank you JoAnna for your sincere passion and commitment to Vyve, your community and customers. We are proud to have you!
August 2022
Iliana Cazares
Meet this week’s VYVER OF THE WEEK – ILIANA CAZARES. Iliana joined our team in 2013 and is our Customer Experience Supervisor. She manages multiple lines of business for Vyve. Iliana has been instrumental in implementing programs to upgrade our call center and provide customers with the best possible experience. One co-worker said this about her, “Her enthusiasm, expertise, and willingness to lead by example makes Iliana an exceptional Vyver, and her nomination for Vyver of the Week is well deserved. Please join me in congratulating her on all of her accomplishments in her role!!” Outside of work, Iliana enjoys spending time with her 4-year-old son and husband, traveling to new places, and trying new restaurants. She also volunteers at the local Parent Advisory Council for Early Childhood Education/Support. Keep up the great work, Iliana! Thank you for everything you do for Vyve and our customers.
Bill Shiver
Meet this week’s VYVER OF THE WEEK – BILL SHIVER. Bill is a Commercial Sales Representative in the Midsouth region and is known for going above and beyond for his customers and team. His passion, dedication and positive demeanor are all reasons he continues to excel in his position. His kindness and generosity are evident to everyone he encounters. He enjoys sharing his knowledge by presenting in the new hire training classes, assisting with the team meetings, and spending individual time with new hires. His main objective is to make sure our current and new customers have a positive experience, and new employees feel welcome on our team. A co-worker said this about him, “Bill is an integral part of the culture and productivity of Vyve. His favorite phrase is too blessed to be stressed. He makes Vyve a wonderful place for our customers and employees. He is a blessing to us all and hands down a hard worker!” Outside of work, Bill enjoys spending time with his wife and son. They enjoy riding around the Calcasieu River and surrounding areas on their pontoon boat. They also love attending festivals and musical performances around the Gulf Coast.
Thank you, Bill, for your outstanding dedication to your teammates, customers and local communities.
Teena Madden
Meet this week’s VYVER OF THE WEEK – TEENA MADDEN. Teena is Vyve’s Programming/Projects Coordinator. She is known for being an incredible teammate and conscientious co-worker to employees across the entire Vyve footprint. In her role, Teena manages all the satellite dish transitions. This involves the coordination of equipment and technicians, often with short deadlines. There are hundreds of moving pieces, and through all this complexity, she is always professional, positive and supportive. Technicians in the field report that she is always helpful, and they greatly appreciate all that she does for them. A co-worker said this about Teena, “she can organize vast amounts of information and quickly respond to all programming questions. She’s worked hard with the operations team on projects so we can recapture bandwidth, and she’s made the transition process as smooth as possible. We are lucky to have Teena on the Vyve team!” Outside of work, Teena enjoys spending time with her family and her dog. She enjoys the lake and bonfires in the summer, then sledding and snowballs fights with her grandkids in the winter.
Thank you for all you do, Teena. We appreciate your thoroughness and dedication to taking the best care of our customers and employees.
Eric Jones
Meet this week’s VYVER OF THE WEEK – ERIC JONES. Eric has worked in our Durant, OK team for 15 years and has held a large number of positions over his time at Vyve. He is well known in the community, and customers frequently request he visit their homes or businesses if they need maintenance performed. Eric leads and participates in many of Vyve’s community outreach initiatives to help us give back to the communities we service. These events include everything from golf tournaments, to Christmas parades, to Easter egg hunts. Additionally, Eric consistently steps up to help his coworkers, including filling in for the Technical Operations Manager when needed. A close co-worker shared this about Eric, “he is the most dedicated employee I have ever had the pleasure of working with. He goes above and beyond to expand his knowledge and experience in many different roles to further his career within the company and in volunteer opportunities within the community.”
Thank you Eric, for your unwavering dedication to your co-workers, customers and the communities we serve.
Roderick Polk
Meet this week’s VYVER OF THE WEEK – RODERICK POLK. Roderick joined the team in 2014 and is our Call Center Supervisor. He is known for his strong leadership and being a true mentor to those on his team. Roderick is admired by many for his friendly personality and genuine demeanor. He is dedicated to ensuring our customers have a positive experience when they contact our call center. A co-worker shared this about him, “Roderick is a tried-and-true 100/0 Vyve advocate. Anyone who has worked with him will say he has a heart of gold and a smile that is contagious. I consider it a privilege to work alongside him every day.” Outside of work, Roderick is an animal lover who enjoys breeding AKC English Bulldogs and French Bulldogs, his hobby of 25 years. He also coaches youth sports, gardens, and spends time with his family. Thank you, Roderick, for your great work and extraordinary dedication to your fellow employees and our customers.
July 2022
Jarrod Mathews
Meet this week’s VYVER OF THE WEEK – JARROD MATHEWS. Jarrod is our Midsouth Construction Manager. He has been an incredibly dedicated employee since 2005 with a long list of accomplishments. He is always the first to respond to any type of emergency, whether the emergency is work related or in the community. He is known for his diligence at work as well helping out his neighbors. He also volunteers for rural fire and rescue in his community. He has been a major part of the Midsouth plant upgrades, traveling countless miles to cover all four states and ensure our upgrades are completed. He is also the leader of our underground construction crew. Recently, after a water pump failure in Stonewall, Oklahoma, citizens in the area had been without water for days. While working on a nearby Vyve system upgrade, Jarrod learned about the water shortage and immediately stepped in to help. Jarrod filled up our Vyve trucks with 168 cases of bottled water and delivered them to Stonewall citizens who could not come pick them up. This included elderly residents in the area who could not withstand the handout point. When commended for his kindness and action, Jarrod shared, “After I asked if we could help, I received a big hug and thank you for Vyve’s assistance. I’ve really enjoyed helping and letting folks know we are here and part of the community.” That is the true definition of 100/0 service to our customers and communities. Outside of work, Jarrod enjoys rebuilding antique tractors and vehicles as well as taking care of his small farm. He also enjoys attending antique farm equipment and engine shows with his family. He is expecting his 4th child any day now! Keep up the great work, Jarrod! We appreciate your dedication to taking the best care of our customers and communities.
Diana Joyner
Meet this week’s VYVER OF THE WEEK – DIANA JOYNER. Diana has worked at our Vidalia office for over 37 years! She is Vyve’s Retail Sales Manager in the Southeast , and her unwavering dedication to our customers and communities is evident. She supports not only her retail staff, but also to the technical operations, commercial and marketing teams. She is the first to volunteer for local events in her region and goes above and beyond to help those around her. She is well known in her local community and appreciated by many for her positive attitude and dedication to helping others. One co-worker shared this about her, “Diana can make you smile on the toughest days. She is compassionate, and her sweet demeanor is contagious. Diana always keeps a positive outlook. She cares deeply for her staff and her customers equally, and will always go above and beyond to assist them.” Outside of work, Diana enjoys spending time with family, playing with grandchildren, cooking, and going to the beach.
Thank you Diana, for your dedication to our customers and your fellow employees!
Rhonda Kelsay
Meet this week’s VYVER OF THE WEEK – RHONDA KELSAY. Rhonda is our Recruiter in the Human Resources Department. She joined Vyve in 2014 and she quickly displayed her passion for customer service and remarkable leadership. She recently joined the HR Team and is focused on filling critical roles across Vyve’s service areas to ensure we can provide the best service possible to our customers. Her humble attitude and commitment to Vyve is evident to all. One co-worker said this about her, “She cares about every Vyve employee and works daily to help everyone feel they are part of the Vyve family. Rhonda is a relationship builder and uses her amazing sense of humor to put people at ease. We are very lucky to have Rhonda on the HR team!” Outside of work, she enjoys being with her family. She loves spending time with her husband, children and their spouses, and their grandchildren.
Thank you, Rhonda, for your wholehearted devotion to Vyve’s customers and your fellow co-workers.
Kelsey Ralph
Meet this week’s VYVER OF THE WEEK – KELSEY RALPH. Kelsey is our Customer Support Technician in the Northwest Region. She started with Vyve four years ago and is truly an essential part of the team. Kelsey has been instrumental in bringing new residential neighborhood builds to our Tech Ops team. She collects addresses for our field team to ensure Vyve will be the best provider to the new homeowners. She and a fellow team member have door tagged over 500 homes, resulting in multiple new subscribers. A co-worker said this about her, “she is a leader in the Moses Lake office and takes on anything that gets handed to her from the management team. She does all these tasks seamlessly! I applaud her hard work and dedication to Vyve! Kelsey’s 100/0 attitude is infectious.” Outside of work, Kelsey enjoys reading and spending time with family and her dog.
Thank you, Kelsey, for your outstanding efforts and dedication to Vyve.
June 2022
Melissa Sheehan
Meet this week’s VYVER OF THE WEEK – MELISSA SHEEHAN, Retail Sales Manager in the Southeast region. Melissa has a passion for helping our customers and her fellow employees. She is a constant encouragement to her team. She is incredibly devoted to her fellow employees as well as our customers. A co-worker said this about Melissa, “She is a strong leader. She takes charge and responsibility for her teams and leads by example. She doesn’t ask anyone to do anything that she isn’t willing to do herself. She goes above and beyond to be knowledgeable about our products and services. She also shares that with her team to help them grow and be the best they can be. She is a good listener and problem solve, plus a true advocate for her staff.” Outside of work, Melissa enjoys going to the lake, having cook outs and spending time with her husband and 5 kids. Thank you, Melissa, for your exceptional leadership and dedication to your fellow employees and our customers.
Morgan Raymond
Dottie Durden
Curt Condit
Meet this week’s VYVER OF THE WEEK – CURT CONDIT. Curt has been Vyve’s Technical Operations Manager in the Northwest Region for nearly 24 years. He is incredibly diligent in his role and is always there for his team and fellow employees. He is known to step in to help wherever he can and is remarkable at finding solutions to help improve our service. Curt paves the way for others by being a team leader with a ‘can do’ attitude. His positive demeanor is contagious and is one of the biggest reasons he is always able to achieve the seemingly impossible. Outside of work, Curt enjoys weightlifting, playing music, golfing and spending quality time with his wife. Thank you, Curt, for years of great work and extraordinary dedication to our customers, co-workers, and the communities we serve.
May 2022
Thea Cowsky
Meet this week’s VYVER OF THE WEEK – THEA COWSKY. Thea is Vyve’s Retail Sales Supervisor in our Northwest region. She consistently goes above and beyond for our customers and her fellow employees. She is known for her positive attitude, genuine demeanor and commitment to helping those around her. She has demonstrated ‘getting results’ for her customers and will do everything she can to assist and make sure they receive the best customer service. One co-worker said, “Thea’s positive energy and dedication to Vyve is admirable. She is like the Energizer Bunny, she goes and goes and goes.” Outside of work, Thea is an avid animal lover and has three rescue dogs. She also enjoys photography with a strong focus on macro images. She is on the Mt. Shasta Chamber of Commerce Executive Board of Directors, North County Chamber of Commerce Board, VP of the Mt. Shasta Visitor’s Center, Mt. Shasta Education Foundation Board and a Rotarian, where she is involved as an Interact Advisor. Thank you, Thea, for always going the extra mile for your co-workers, customers and community.
April Hairr
Meet this week’s VYVER OF THE WEEK – APRIL HAIRR. April is a Business Account Executive in the Southeast region. She is known to go above and beyond for our customers. Recently, there was a tornado in Swainsboro, GA and it was all hands on deck. When a customer had questions an hour away from Swainsboro, April drove to that business customer and called the technician to assist her, step by step, over the phone. This business customer was astounded by the teamwork and dedication from Team Vyve. A co-worker had this to share, “April brings passion to every opportunity that she runs across. Her enthusiasm to succeed is a testament to her exemplary work ethic. April maintains very high standards and is very consistent in her results. She is definitely a ‘Trusted Advisor!’” Outside of work, April enjoys spending time with her family and is very proud of her oldest son graduating high school this weekend. Thank you, April, for your dedication to our customers and co-workers.
Randy Horn, Stephen Woldt, Nathan Garnes & Jarrod Mathews
Meet this week’s VYVERS OF THE WEEK – NATHAN GARNES, RANDY HORN, JARROD MATHEWS & STEPHEN WOLDT. Each of these Vyver’s is committed to responsive service and continuous improvement of processes and projects to best serve our customers. Randy and Stephen operate behind the scenes and are dedicated to the quality of service we provide our customers. They work tirelessly to serve those who serve our customers. Nathan is willing and able to jump in and assist wherever and whenever needed. Jarrod is the first to respond to any type of emergency or natural disaster. Together, this team works tirelessly well into the evening to keep our customers connected even during devastating storms and catastrophic events. During the late evening of Wednesday, May 4, a devastating tornado ripped through central Seminole OK, the home of one our first Fiber Access Networks (FANs). Jarrod drove several hours to and from Dallas to pick up a large mobile Wi-Fi trailer from Ruckus which was deployed in downtown Seminole. Together, this team worked well into the evening to tie in this unit to our fiber network and provide services. This allowed local businesses to continue operating and residents continue to do schoolwork, work from home, connect with relatives and stay connected with those around them during this devastating time. Thank you Nathan (far left), Randy (left center), Jarrod (right center) and Stephen (far right), for demonstrating outstanding teamwork and dedication to our customers, communities and co-workers.
Kyle Gage
Meet this week’s VYVER OF THE WEEK – KYLE GAGE. Kyle is Vyve’s Southeast Inventory Control Specialist. He is known to wear many hats around the local office and in the field. He is very attentive to the needs of the technicians as well as the front counter representatives. He ensures they all have a stock of equipment available. Kyle can be counted on to assist customers with general technical questions as well as questions about installs, service calls, and equipment, in addition to going in the field assisting the technicians with on-site service calls and/or equipment delivery and pickup. One co-worker said this about Kyle, “he has a contagiously positive attitude when assisting customers and co-workers alike, as well as in expanding his knowledge and experience in many different roles to further his career within the company and in volunteer opportunities within the community.”
Outside of work, Kyle enjoys spending time with family, playing soccer, running trails, and traveling. Thank you, Kyle, for your unwavering dedication to your co-worker, customers, and the communities we serve.
Shawn Murphy
Meet this week’s VYVER OF THE WEEK – SHAWN MURPHY. Shawn is Vyve’s Broadband Representative on our Northwest Field Operations team. He is always going above and beyond to help wherever and whenever he can. He’s been around the whole Northwest region to ensure our customers stay connected. One co-worker said this about Shawn, “he has such a great attitude and nothing seems to get him down. He jumps in and does whatever needs to be done… He is a critical part of our operations team.” Thank you Shawn, for your unwavering dedication to our customers and the communities we serve.
April 2022
Tina Kidman
Meet this week’s VYVER OF THE WEEK – TINA KIDMAN. Tina is a Retail Sales Representative in our Durant, OK office. With over 20 years of experience in the cable industry, Tina has a passion for helping customers and her fellow employees while maintaining a humble and friendly attitude. She is a dedicated employee and is always eager to learn new Vyve programs and implement them successfully. She is well known in the local community and is loved by many. One co-worker said this about her, “Tina already knows 50% or more of the customer’s name and address when they come into the office! They always leave happy after speaking with Tina. She’s a pleasure to work with and learn from.” Outside of work, Tina enjoys spending time with her grandchildren. Thank you Tina, for your dedication to our customers and your fellow employees.
Kyle Drummond
Meet this week’s VYVER OF THE WEEK – KYLE DRUMMOND. Kyle is our Marketing Manager located in Rye Brook, NY. He is known for being a dedicated team player who is knowledgeable and skilled at handling complex projects. Kyle consistently juggles multiple projects to support our entire organization and goes out of his way to support his teammates and fellow Vyve employees. He manages many large marketing initiatives, always seeing his projects through to the end. He consistently works alongside the Contact Center, Retail Teams and Business Services teams to provide support, collateral and critical information, which ensures we are getting, growing and keeping customers. He shines on multi-department projects. He does all this while maintaining a positive attitude, staying calm and being humble. Kyle is a remarkable and motivated employee and is known for his kindness and professionalism. Keep up the great work, Kyle! We appreciate your thoroughness and dedication to taking the best care of our customers and employees.
Michael Denham
Meet this week’s VYVER OF THE WEEK – MICHAEL DENHAM. Michael is our Retail Sales Manager for the Midsouth region. He is known for going above and beyond to help customers and his fellow employees. Michael is very team-oriented and loves Vyve’s culture. His enthusiastic and positive demeanor is admired by his co-workers. One of his coworkers shared this about him, “Michael is a road warrior and dedicated to keeping the retail offices running smoothly. More often than not, he’s working to fill in for one of his team members somewhere across his footprint. Michael is so customer-focused that his customers feel valued. He works diligently to ensure they receive the best possible service.” Michael also enjoys contributing to and leading local events including customer appreciation events, pop-up instant install events, festivals, and more. Michael is very proud of his 5 children and enjoys spending time with his family. When he has free time, he loves to golf. Thank you, Michael, for your unwavering devotion to Vyve’s customers, your community, and fellow co-workers.
Agustin Alvarado
Meet this week’s VYVER OF THE WEEK – AGUSTIN ALVARADO. Agustin is our Broadband Specialist in Mexia, TX, and has been a loyal and hardworking employee for 9 years. He is SCTE certified as a Business Class Services Specialist. His co-workers say Agustin is a Jack-of-all-trades serving as an installer, service technician, and business services installation specialist. Agustin’s commitment to customer service is evident to management and his coworkers. One of our customers shared this about him, “The customer service is phenomenal! The technician that came out today is always honest and helpful. He even knows where my husband works and tells him updates when he sees him at his job. I really appreciate the honesty and personal service that I feel with Vyve.” This is one of many customer compliments shared with us regarding Agustin.
Thank you, Agustin, for your outstanding dedication to Vyve and our customers.
March 2022
Sara Santillan
Meet this week’s VYVER OF THE WEEK – SARA SANTILLAN. Sara is a Sales Associate in our Corsicana, TX local office and has been a loyal and hardworking employee for 8 ½ years. She is truly an asset to Vyve and is greatly admired by her coworkers. She is a critical thinker and always strives to find the best solution for any challenges, earning her the nickname of “Sherlock” in the Midsouth offices. One of her co-workers shared this, “Sara always takes the lead on thoroughly educating herself on new Vyve programs so she can help guide her teammates to implement it successfully. She is an awesome team player is very much appreciated by customers and fellow employees.” Outside of work, Sara enjoys DIY projects, gardening, and most-of-all spending time with her soon-to-be five grandchildren. Thank you, Sara for your dedication to your fellow employees and our customers.
James Gibbs
Meet this week’s VYVER OF THE WEEK – JAMES GIBBS. James is our Southeast Sales Support Engineer. He is known for going out of his way to connect with our customers by listening to their needs and customizing the best solutions to power their businesses. One of his co-workers said this about James, “recently, he designed a business services plan so perfectly tailored to the business, the customer couldn’t stop thanking him. He really takes pride in the quality of work he provides. He keeps our customers smiling when they hear Vyve Fiber.” Outside of work, James enjoys grilling, hanging at the beach and learning everything he can. Keep up the great work, James! We appreciate your thoroughness and dedication to taking the best care of our customers.
Joanie Rathjen
Meet this week’s VYVER OF THE WEEK – JOANIE RATHJEN. Joanie is a Customer Care Representative in our Central City, NE local office. Joanie consistently goes above and beyond to support our customers, regularly helping after hours to ensure customer satisfaction. One of her co-workers said this about Joanie, “whether she is assisting customers, helping the team with work orders, or supporting the technicians in NE, she gives it her full attention to ensure the job is done.” Outside of work, Joanie enjoys spending time with her family. She loves to sew and do wire wrapping. Thank you, Joanie, for your service to our customers as well as your commitment to Vyve.
Daniel Austin
Meet this week’s VYVER OF THE WEEK – DANIEL AUSTIN. Daniel is part of the IT Support team in Shawnee, OK for the better part of the last two years. He is resourceful to the Helpdesk from building/deploying computers, taking calls, answering emails, triaging tickets, and onsite assistance. One of his co-workers said “Daniel is dedicated to his role, day in and day out. He is always putting in more than his 40, to keep everyone in production. He never backs down from a challenge.” In addition, Daniel has completed over 50 computer builds since the start of the New Year all while continuing to work with users on the phone and in person. Outside of work, Daniel is studying for his IT certifications, and he’s working on automating his home, he also enjoys camping and watching movies. Keep up the great work, Daniel! We appreciate your thoroughness and dedication to taking the best care of our customers and employees.
February 2022
Tyffanye Hipp
Meet this week’s VYVER OF THE WEEK – TYFFANYE HIPP. Tyffanye has been over our Call Center in Corsicana for 11 years! She is known for her multi-tasking skills and for leading the team with knowledge, confidence, and excellent communication skills. The team says she is a strong leader and a great role model. One of her co-workers said “she has been my mentor for years and has taught me excellent customer service skills. She has helped me improve and grow with the company.”
Outside of work, Tyffanye spends time with family and friends on their boat in warm months or big barbeques near a campfire in the colder months. Thank you, Tyffanye for your exceptional leadership and dedication to your fellow employees and our customers.
Chuck Helweg
Meet this week’s VYVER OF THE WEEK – CHUCK HELWEG. Chuck is a Broadband Professional in Mt Shasta, CA. He is a mentor to fellow employees and often takes leads on projects. His priority is always to ensure our customers are well taken care of and receive the best service possible. He consistently takes the initiative to solve problems and is incredibly dedicated to keeping our Vyve communities connected. Thank you, Chuck, for your great work and extraordinary dedication to our customers and the communities we serve.
Marie Syzdek
Meet this week’s VYVER OF THE WEEK – MARIE SYZDEK.
Marie has been with our local Marble Falls, TX retail office for almost 17 years! Marie is an outstanding and committed employee to her co-workers and customers. She is known for her dependability, dedication, and genuine demeanor. One of her co-workers said “she is a natural at customer service. She is a caring and hardworking asset to Vyve and our customers.” Outside of work, Marie enjoys spending time with her daughters and family. She also enjoys working in the nursery at her church. Thank you Marie, for your service to our customers as well as your commitment to Vyve and our customers.
Marcus Simpson
Meet this week’s VYVER OF THE WEEK – MARCUS SIMPSON. Marcus is our Broadband Specialist in the Midsouth Region. Marcus’s co-workers shared how he always goes above and beyond to ensure we are providing the best service to our customers. He consistently takes the initiative to solve problems and is incredibly dedicated to keeping our Vyve communities connected. His commitment to customer service is evident to everyone he encounters, and he is a critical part of our operations team.
Outside of work, Marcus enjoys time with his family and spoiling his grandkids. He also plays the guitar and bass for his church.
Thank you, Marcus, for your great work and dedication to our customers and the communities we serve.
January 2022
Jinnia Jernigan
Meet this week’s VYVER OF THE WEEK – JINNIA JERNIGAN from our Vidalia, GA retail office. Jinnia is a very dedicated employee who prioritizes customer satisfaction and service. Many customers have commented how Jinnia is always kind and helpful every time they are in the office. Fellow employees note that she consistently strives to make every customer feel valued and works diligently to ensure they receive the best possible service. Outside of work, Jinnia enjoys spending time with her two children. She stays very active with fishing, mud bogging, exercising, baking and grilling.
Thank you, Jinnia, for your dedication to Vyve and our customers.
Kyle Weaver
Meet this week’s VYVER OF THE WEEK – KYLE WEAVER, our Broadband Associate in the Marble Falls, TX area. A customer recently sent a letter to Vyve to express how impressed he was with the customer service and professionalism Kyle displayed during their interaction. The customer complimented Kyle’s diligence in repairs, strong technical knowledge and excellent communication skills. This is only one example of Kyle’s dedication to our customers and their satisfaction. Kyle is known for being polite, hardworking, dedicated and thorough, and his co-workers say this is not the first time a customer has paid him such high compliments. His commitment to customer service is evident to everyone he encounters. Outside of work, Kyle enjoys spending time with family, working out, and playing disc golf. He would like to spend more time fishing this year. Keep up the great work, Kyle! We appreciate your thoroughness and dedication to taking the best care of our customers.
Corlis Calvin
This week’s VYVER OF THE WEEK is CORLIS CALVIN, our Customer Experience Supervisor in the Midsouth Region. Corlis consistently goes above and beyond for our customers and her fellow employees. She is known for her positive attitude, genuine demeanor and dedication to helping those around her. Her fellow employees say they are grateful for her thorough training and for always going the extra mile for our customers. Customers frequently stop by the Vyve store to see Corlis and even bring her homemade treats. In addition to her role at Vyve, Corlis will graduate at the end of January from Western Governor’s University with a Bachelor’s Degree in Business Management. She is the Vice President of Mexia’s Economic Development Corp. and Site Lead for the Mobile Food Pantry Ministry. Corlis is very active with her church and has a passion for singing, especially in her church choir.
Thank you Corlis, for your wholehearted devotion to Vyve’s customers, your community and fellow co-workers.
Bart Hudgins
Meet this week’s VYVER OF THE WEEK – BART HUDGINS. Bart is Vyve’s Technical Operations Manager out of Reform, AL. His co-workers describe him as being incredibly resourceful and loyal. In 2021, Bart worked in commercial sales, installed fiber-hosted phones, managed technical operations, and assisted with upgrade scheduling and maintenance. His priority is always to ensure our customers are well taken care of and receive the best service possible. A close co-worker described him as “the most dedicated employee I have ever had the pleasure of working with.” Thank you, Bart, for your commitment to always lending a hand to your fellow employees and our customers.
Annie Duncan
Meet this week’s VYVER OF THE WEEK – ANNIE DUNCAN. 2022’s first Vyver of the Week is Annie! Annie is Vyve’s Residential Sales Manager out of our Shawnee office. Annie is greatly admired by her co-workers for her ever-present positive attitude and contagious energy. She has been praised by many on her team for her dedication to Vyve and our customers. Annie has been married to her best friend for 21 years and has three children. She will also soon be a first-time Grandma. Thank you, Annie, for your leadership as well as your dedication to our customers and fellow employees.
December 2021
Derick Toney
Meet DERICK TONEY – this week’s VYVER OF THE WEEK! Derick is a Broadband Associate in the Mid-south Region and is known for going above and beyond to help our customers. He truly provides our customers with the best possible service and always has a smile on his face. In his free time, Derick enjoys spending time with his wife, weight lifting, and martial arts. Thank you, Derick, for your commitment to our customers and the communities we serve.
Brandon Fouts
Meet BRANDON FOUTS – this week’s VYVER OF THE WEEK! Brandon serves as Vvye’s Network Operations Center Supervisor. Brandon has been a critical component of our NOC, and his dedication to his role and our customers is admired by everyone who works with him. Brandon is the first to volunteer for any project and always sees it through to the end. In addition to his work on the NOC, Brandon’s co-workers raved about his limitless passion for assisting and teaching others with an ever-present smile. Brandon’s leisure time is spent with his daughter on long bike rides, and he enjoys getting lost in home improvement projects. Thank you, Brandon, for being truly committed to always being there to lend a hand to your fellow employees and our customers.
Madison Williams
Meet MADISON WILLIAMS – This week’s VYVER OF THE WEEK! Madison is our Customer Experience Trainer in Shawnee, OK. Madison consistently goes above and beyond to train and support new Vyve employees with enthusiasm and compassion. Her thorough curriculum, hands-on training style, and consistent support during the onboarding experience is respected and admired by both attendees and management. Her fellow employees shared this about her, “Madison makes sure we have the tools and knowledge to complete the job successfully and confidently. She has truly made each of us feel important as people and to the Vyve team. She is an amazing trainer and deserves recognition for all that she does to mold the next team.” Thank you, Madison, for your exceptional leadership and dedication to your fellow employees and our customers.
Tiffany Scott
Meet TIFFANY SCOTT – this week’s VYVER OF THE WEEK! She is from our Statesboro, GA retail office. Tiffany has worked for Vyve for over 2 years and is known for her professional demeanor and positive attitude. She consistently goes above and beyond to help customers regardless of the task at hand. Customers frequently visit Tiffany in the local office just to see her contagious smile. Her sincere, engaging and friendly attitude is remarkable and a perfect example of Vyve’s 100/0 customer service mindset. Thank you, Tiffany, for your service to our customers as well as your positive, genuine and professional demeanor.
November 2021
Tony Kuta
Meet TONY KUTA – this week’s VYVER OF THE WEEK! He is part of Vyve’s Engineering Team and is based out of Corsicana, TX. He travels regularly throughout the Midsouth region and goes above and beyond, regardless of the job or task at hand. With over 20 years of experience in the cable industry, Tony has a passion for helping customers and his fellow employees while maintaining a humble and friendly attitude. Tony played a crucial role this past year during the aftermath of Hurricane Laura in Louisiana. After the devastation of the storm Tony traveled to Westlake, LA and stayed there for a month to help his fellow Vyve employees restore service to customers. Internet service was critical to helping Westlake residents return to normal life, and Tony was instrumental in working to get people re-connected. Tony’s leisure time is spent fishing, riding his motorcycle and enjoying time with his wife and son. Tony has also been a firefighter since 1998, even serving as Fire Chief for NCESD. Thank you Tony, for your unwavering dedication to our customers and the communities we serve.
Rachel Cooley
Meet RACHEL COOLEY- this week’s VYVER OF THE WEEK! Rachel Cooley is from our Westlake, LA retail office. Rachel consistently goes above and beyond to support our customers, even helping after hours to ensure customer satisfaction. Recently, one customer she helped was so appreciative for her efforts that she baked Rachel a homemade strawberry pie along with a hand-written thank you note which she delivered it to the local office. Rachel’s passion for customer service is evident. Join us in congratulating Rachel on 100/0 customer service and going the extra mile. Thanks for everything you do, Rachel!
Sterling Johnson
John Bentley
November 2019
Team Louisiana
Up this week for Vyver(s) of the Week is Vyve’s Louisiana team! The Louisiana team went above and beyond in this year’s Thanksgiving Food Drive and collected 2,120 nonperishable items. The items were donated to the Westlake United Methodist Church Food Bank in Westlake, LA. They did an amazing job spreading the word throughout the community and getting customers, employees and patrons to donate for a great cause.
Thanks to the LA team, families in need were able to enjoy a beautiful meal this Thanksgiving. The team consisted of David A. Jagneaux, Ed Arnold, James Dayton, Tom Helander, Luther Lacasse, Chris Guillory, Dennis Sonner, Pete Scimemi, Alex Drew, Cody Williams, Sasha Harmon, Caleb McLaughlin, Doug Simon, Bill Shiver, Amy Cowhick and Sheala Robinson.
Laura Brazeil
Staff Accountant
Meet our newest Vyver of the Week – Laura Brazeil! Laura serves as a Staff Accountant based out of our corporate headquarters in Rye Brook, NY. As a Staff Accountant, Laura makes sure all of Vyve’s internal balances are in check so that the vendors who we purchase equipment and other items from get paid. She is also responsible for filing Vyve’s taxes. Laura is going to be celebrating her 2 year work anniversary in just a few months! Since she’s been with Vyve, her favorite part of working here has been getting to work with an amazing team.
What people may not know about Laura is that she is very artistic. In her spare time, she creates impressive masterpieces in Microsoft Paint. Laura also loves running and watching reality TV – Survivor is her favorite. Another fun fact about Laura is that she hopes to one day have a goat farm in NY and raise goats herself.
October 2019
Tyler Smithwick
Regional Headend Manager
This week’s Vyver of the Week is Tyler Smithwick. Tyler has been with Vyve for almost six months and serves as our IT Manager based out of Shawnee, OK. As an IT Manager, Tyler is responsible for keeping all Vyve business functions running smoothly so that Vyve employees can ultimately provide our customers with the best Internet, TV and Phone services in town! In addition, Tyler and small but mighty team, manage compliance and internal day-to-day technical troubleshooting. Tyler loves getting to work with Vyvers from so many different departments.
In addition to being an IT rock star, Tyler is also a Vyve Vet! He is involved in the community and is a member of the Odd Fellows Lodge. When he isn’t working, you can find Tyler hunting, fishing, backpacking or checking out some fast cars. Fun fact about Tyler, he is 6’5” and his sister is 4’11”.
If you see Tyler around town, make sure to say hi!
Marvin Judah
Regional Headend Manager
Meet Marvin Judah, this week’s Vyver of the Week! Marvin is a Regional Headend Manager in our Georgia markets and also helps out with our Louisiana markets as well. On a day to day, you can find Marvin working on headend projects which ultimately help the performance of our Internet services. He also oversees maintenance in the area to make sure your services are working at their best and manages the warehouse in Georgia where equipment and other key technical tools are kept. Having been at Vyve since the start, Marvin knows all of the ins and outs of Vyve.
When he isn’t working, Marvin enjoys playing board games like Ticket to Ride or Catan and rocking out on his guitar. He also loves getting a good workout in by riding his road bike. He even rode a 62 mile ride just last week! Fun fact about Marvin is that he grew up as a Preacher’s kid and is still involved in his church.
If you see Marvin around town, make sure to say hi!
Misty Brandy
Dispatcher
Meet our newest Vyver of the Week – Misty Brandy! Misty serves as a Dispatcher for our Call Center in Shawnee, OK. As a Dispatcher, Misty helps our local supervisors schedule technicians to customers’ homes for new installs and service calls. In addition, she also makes sure the technicians have all the correct equipment they need for the visit. Whenever there is a customer issue that needs to be escalated, Misty makes sure it goes to the right Vyver so the issue gets resolves as quickly as possible.
Misty has been with Vyve since the beginning when our call center was in Durant, OK. She made the move to Shawnee and has been loving it ever since. Misty has been dedicated to the Vyve Call Center since the start having worked in different departments including the Universal Care team and the Social Media Care team. She loves that working in these different positions has helped broaden her knowledge of the company.
When Misty isn’t working, you can find her spending quality time with her family and watching shows on Netflix.
September 2019
Ed Arnold
Technical Operations Supervisor
This week’s Vyver of the Week is Ed Arnold! As the Technical Operations Supervisor for the Louisiana region, Ed manages a team of technicians who are responsible for installing, maintaining and repairing Vyve products and services for our Louisiana customers. Ed has been with Vyve since the start and has also been a certified tower climber for the past 12 years. Ed has built a strong team in Louisiana that has become like a brotherhood. He serves as a mentor to his team and goes above and beyond to ensure they have all of the tools they need to be the best all while having a good time. He likes to lead by one of his favorite quotes by Richard Branson which is, “Train you employees with the knowledge to leave, but treat them in a manner so they don’t want to.”
Ed is also involved in the Westlake community outside of Vyve. He actually serves as the Assistant Scout Master for the Boy Scouts of Westlake and also officiates swim meets for his son’s swim team. In his spare time, you can find Ed fishing, hunting or scuba diving. Next time you see Ed around Westlake, make sure to say hi!
Terry Freeman
Advanced System Line Technician
This week’s Vyver of the Week is Terry Freeman! Terry has been with Vyve for over three years and serves as an Advanced System Line Technician. Day-to-day, Terry helps maintain our systems in the West Arkansas and Texas region so that we can provide our customers with the best possible service. Terry is also a key player in special projects that ultimately help Vyve grow and improve the quality of our products. In addition, he helps mentor junior Vyve technicians in the area to help them grow.
Terry is also a certified tower climber, which means he is definitely not afraid of heights and climbs sky high Vyve towers to inspect, perform maintenance or make any repairs. Before working for Vyve, Terry served in the Marines as an Infantryman and Machine Gunner. Thank you to Terry for serving our country. We are proud to have him on the team as a Vyve Vet! When he isn’t working, you can find Terry hunting, fishing and camping with his wife and three beautiful children. If you see Terry around town, make sure to say hi!
August 2019
Dave Mapes
Manager of Advanced Commercial Support
Meet our new Vyver of the Week—Dave Mapes! As the Manager of Advanced Commercial Support for 6 years, Dave has a small team of 3 that design, price out, build and develop commercial products for Vyve’s Enterprise business customers. Dave’s team has over 90 years of experience in the industry, they’re the real deal! Dave started his career as an install technician and has worked in all sorts of positions from General Manager to Regional Engineer. Vyve is lucky to have a technical expert like Dave aboard our team!
Dave isn’t just a technical expert, he’s also an outdoorsman and when he isn’t working, you can find him hunting or fishing. Fun fact about Dave is that he actually once interviewed to be on Survivor and made it to the top 500!
Dylan Sherfield
Call Center Technology Specialist
Our newest Vyver of the Week is Dylan Sherfield! Dylan has been with Vyve for over two years and serves as the Call Center Technology Specialist. Day-to-day, Dylan supports our Call Center by troubleshooting IT issues, managing our IVR (to make sure your calls get routed to the right team), setting up tools for our agents to help solve our customers’ issues, and assisting with workforce management and staffing. All that means, he helps make sure our call center is equipped to provide the best experience possible for our customers.
Dylan loves working in a support role because he enjoys helping others and making sure everything runs smoothly. Although Dylan is a Shawnee native, he also spent 8 years living in Fort Riley, another Vyve community. When he isn’t working you can find Dylan hitting the books to complete his Bachelor’s degree in Cyber Security and Digital Forensics. How cool is that?!
Chris Karle
Small/Medium Business Services Rep
Meet Chris Karle, this week’s Vyver of the Week! Chris has been with Vyve since the beginning and works as a Small/Medium Business Services Rep. What does that mean? Well, it means he works with Vyve business customers in our Georgia and Tennessee markets to make sure they have the best Internet, TV and Phone services to make their businesses thryve with Vyve. Chris loves interacting with customers every day and helping people achieve their visions with our leading edge technology.
If you live in Waycross, odds are you probably know Chris. He is involved in everything from serving on the board of Directors for the Waycross Chamber of Commerce to leading PR for the local CERT (Community Emergency Response Team) and is also involved in the Waycross Rotary Club. When Chris isn’t working, he loves water activities like kayaking and farming. What you might not know about Chris is that he has a 200 acre farm where he grows blueberries and delicious satsumas. Fun fact, Chris’s Satsumas are actually used to make a local craft beer! If you see Chris around town make sure to say hi!
Tiffany Wilson
Retail Sales Rep
For this week’s Vyver of the Week, we’ve got Tiffany Wilson! Tiffany works as a Retail Sales Representative in our McAlester office and is actually celebrating her 3 year Vyve anniversary next month! As a Retail Sales Rep, Tiffany works with customers who come in to make payments, troubleshoots their equipment and helps folks who come in shopping for services. The best part of her job is getting to meet so many nice people and hearing their stories.
Tiffany is a family woman and, when she isn’t working, she loves to spend time with her adorable 4 year old son and her husband. They love doing anything outdoors like going to the park, the zoo or hiking. Fun fact about Tiffany, she is an Austin, TX native and loves the Longhorns! If you’re in the McAlester area, be sure to stop by our office and say hi to Tiffany!
Luke Bruster
Manager of HFC Networks
Up next for Vvyer of the Week is Luke Bruster! As the Manager of HFC Networks in the Oklahoma region, Luke manages a team of experienced technicians who are responsible for ensuring that our network is operating at its best levels so that we can provide you with the fastest Internet in town! While Luke’s team may not make direct visits to your home, they are on call 24/7 in case of any outage emergency and jump to get any issues fixed as soon as possible. Luke loves that his job takes him to different Vyve markets but on most days you can find him in the Shawnee, McAlester or Pryor areas.
Luke is a family man and, in his spare time, he loves to do fun activities with his wife and eight-year-old daughter. They enjoy anything that involves being active and outdoors, but one of their favorite activities is going to amusement and water parks. Luke is also active in his community as he is a Tulsa Reserve Police Officer – bet you didn’t know that!
July 2019
Michelle Van Brunt
Quality Control Analyst
Meet Michelle Van Brunt, our newest Vvyer of the Week! Michelle is a Quality Control Analyst in our Engineering department who has been with Vvye for 5 years. Michelle is involved in tons of behind the scenes work that allows Vyve to provide our customers with high quality service. On a daily basis, you can find Michelle working on wiring in a headend—so we can provide the fastest Internet speeds—or auditing key performance metrics throughout our network to ensure everything is running smoothly.
Although she is based out of Shawnee, Michelle loves that her job takes her to different Vyve markets and meeting new people. When she isn’t working, you can find Michelle hunting, fishing and loving every day relaxing by the lake. Make sure to say “hi” if you see her around!
Corey Bailey
Service Technician
Our newest Vyver of the Week is Corey Bailey! Corey has been with Vyve for 5 years and currently works as a Service Technician. Since he is such a standout, Vyve has leveraged Corey’s talents throughout various markets; he’s worked everywhere from Shawnee to Arkansas, Tennessee and Texas. Currently, he’s based out of Durant where he was born and raised, a true local guy! Corey works every day to make sure our customers get the best service possible, whether he’s helping customers with an issue or installing new service, Corey is always making Vyve thryve.
Corey recently took his career to the next level by becoming a certified tower climber, so don’t be alarmed if you see him on a sky high tower. He knows what he’s doing! When he isn’t working at Vyve, Corey loves working on cars and learning more about them.
June 2019
Trina May
Operations Assistant
This week’s Vyver of the Week is Trina May! Trina is going on three years at Vyve and is our invaluable Operations Assistant. Day-to-day, she juggles tons of different behind the scenes tasks for our technicians like scheduling trainings, ordering uniforms, and tracking key customer experience stats. Not only does Trina make sure the Operations department runs smoothly, she’s pretty much the ‘go-to’ person in Shawnee. No matter the task, Vyvers know they can rely on Trina.
Something fun that you may not know is that Trina has a twin sister, Tisha! In her spare time, she enjoys spending nights relaxing with her family and dogs around their fire pit. She’s not one to turn down a good book either and is currently loving suspense/thriller mysteries.
Jarrod Matthews
Engineering Technical Manager
Next up for Vvyer of the Week is Jarrod Mathews! Jarrod has been with Vyve since the start and leads our construction team as our Engineering Technical Manager. We couldn’t expand our network and continue to bring the fastest Internet in town to new areas without Jarrod and his team building out our network. As you can imagine, Jarrod is on the road a lot and has been to all seven states that Vyve services!
Jarrod finds his job exciting as he learns something new every day. Something you might not know about Jarrod is that he and his wife have a family farm where they’re currently raising 8 goats, a buck and a dairy cow. We’ve heard the goat cheese they produce is pretty awesome – make sure to ask him about it!
Cassie Stutler
Broadband Technician
Our newest Vyver of the Week is Cassie Stutler! Cassie is a Broadband Technician in the Fort Riley, Kansas area and has been helping make #VvyeThryve for a little over a year. Fun fact – Cassie is the only female Technician at Vyve, how cool! She loves hooking up her Fort Riley customers with the fastest Internet in town so they can stay connected to their families while serving our country. Cassie loves hearing how she has impacted her customers and the people around her. She also loves hearing her customer’s feedback through Google reviews.
When she’s not brightening up someone’s day, you can find Cassie getting involved with her local American Legion and VFW chapters, or out on a lake catching a big fish! Cassie loves participating in Vyve’s different social media contests during Shark Week and Deer Week. You may have even seen Cassie with a shark painted on her forehead last year! Make sure to say ‘Hi!’ if you see her around town and leave Cassie a great review on Google.
Sean Green
Technical Operations Data Analyst
Meet our newest Vyver of the Week: Sean Green! Sean has been with the Vyve analytics team since the beginning of Vyve about six years ago. As a Technical Operations Data Analyst, Sean puts together weekly and monthly reports for our call center and technicians so we can constantly assess how we’re doing and where we have opportunities to make our customers’ experiences even better!
As a family man who is heavily involved in his community, you can find Sean hanging out with his adorable twin daughters and volunteering at his local Church when he isn’t crunching numbers. Make sure to give Sean a wave next time you see him around McAlester!
May 2019
Susie Neash
Commercial Sales Representative
This week’s Vyver of the Week is Susie Neash! Susie is a long-time Commercial Sales Representative who recently celebrated her 6-year anniversary at Vyve. If you’re one of our Business Services customers, there’s a good chance you’ve called in and chatted with Susie, and if you did, we’re pretty sure you had a positive customer experience. Susie is a true people person and loves getting to interact with different customers every day. Her favorite part of her job is making someone’s day better.
Susie is very involved in her church where she used to serve as a treasurer and music director. She loves spending time with kids, and through her active volunteer work, she is able to be a role model for the kids in the Shawnee community. If you live in the Shawnee area be sure to say ‘hi’ to Susie!
Jim Barkowski
Operations Purchasing Coordinator
Check out this week’s Vyver of the Week, Jim Barkowski! Jim is celebrating his six year work anniversary this year! As an Operations Purchasing Coordinator, Jim wears many different hats and is responsible for purchasing, monitoring, and testing the equipment that ends up in our customers’ homes – from modems and set-top boxes to TV remotes!
When he isn’t working, Jim loves hanging out with his family including his daughter and two adorable twin grandsons, Lucas and Logan. Jim is also an American History junky and a big NASCAR fan. If you see Jim around town, make sure to say “Hi!” and quiz him on his American history.
Eddie Pacheco
Accounts Payable Clerk
This week’s Vyver of the Week is Eddie Pacheco! Eddie has been with Vyve for three years and is currently an Accounts Payable Clerk at our corporate headquarters in Rye Brook, NY. Before working his way up to paying Vyve’s bills, Eddie paid HIS bills working as our front desk receptionist.
Eddie has a special bond with his team of Vyvers and loves coming to work every day because of the people. What folks might not know about Eddie is that he is very artsy; he’s a master at everything from drawing to writing and singing. Although you might not see Eddie around town, make sure to say “Hey” in the comments section below!
Bruce Misener
Digital Video Engineer
Check out this week’s Vyver of the Week, Bruce Misener! Bruce has also been with Vyve since the very beginning, going on six years! As a Digital Video Engineer, Bruce helps launch our All-Digital TV service in new markets, and monitors and troubleshoots issues so they don’t get in the way of our customers and their favorite TV shows! His favorite part of working at Vyve is partnering with different teams – from Programming to Operations.
Those who know Bruce know he is a nutritional nut but they may not know that he also spends his spare time woodworking and tracking weather patterns. But Bruce said nothing beats spending time with his beloved grandson, Bryant. Although Bruce works behind the scenes, if you ever see him around Shawnee make sure to say “Hey!”
April 2019
Teena Madden
Programming Coordinator
This week’s Vyver of the Week is Teena Madden! Teena has been with Vyve since the very beginning and soon will be celebrating her six year work anniversary. As our Programming Coordinator, Teena works with our Video Engineering and Programming teams to make sure we are in compliance with all of our TV contracts and manages all of our TV lineups. A woman of many talents, Teena has worked in a bunch of different positions at Vyve and actually started as a Customer Sales Rep in the Call Center!
When asked what her favorite part of working for Vyve is, she immediately said “the people!” When she isn’t working, you can find Teena relaxing on the beach or hanging with her adorable Grandbaby, Phoenix, and dog, Solomon. If you see Teena around town, make sure to say “Hey!”
Madison Williams
Customer Care Trainer
Check out this week’s Vyver of the Week, Madison Williams, who is also celebrating her Vyve Five! After serving a variety of roles within our Customer Care team, from answering phones to responding to tweets, Madison is now our Customer Care Trainer and on-boards new Vyve Care Representatives. Madison has really dedicated herself to delivering a superior experience for our customers!
Madison loves spending time with her two adorable daughters and coming up with fun activities for her trainees like doing scavenger hunts.
Fun fact? If you’ve ever called in to our customer support phone number, you probably know Madison’s voice… “Thank you for calling Vyve Broadband!”
Trinity Norman
Technical Operations Manager
Check out this week’s Vyver of the Week, Trinity Norman! Trinity is the Technical Operations Manager for the Northeast Oklahoma region and oversees his team of technicians who handle service installations, repairs and maintenance.
Trinity bleeds back and yellow and wakes up every morning excited for the opportunity to provide great service to Vyve customers. He also loves his team and being a mentor to them. When he isn’t working, Trinity loves spending time with his daughter doing any and all activities in the book, especially taking her to the mall.
If you live in the Northeast Oklahoma area you’ve probably seen Trinity around town, if you haven’t make sure to stop by our office in Pryor to say “Hey!”
Brian Stites
Senior Director, Business Services
We kick things off with Brian Stites, Senior Director of Business Services here at Vyve who helps grow and support our Vyve Business customers. Brian works out of our Shawnee office but often travels to our Vyve markets – he’s been to almost all of them!
When Brian isn’t working, he’s probably out on an adventure like going sailing, scuba diving, snowboarding or white water rafting. Brian’s biggest fan is his adorable daughter, Casey, who always cheers him on while wearing her favorite Vyve swag.
Brian also happens to be celebrating five years with Vyve this week! Help us congratulate Brian on his Vyve Five and next time you see him around town, make sure to say hello.